We take a great deal of pride in providing excellent service to our customers whether we are sweeping and inspecting your chimneys, performing chimney and fireplace repairs or cleaning dryer vents.
We are incredibly grateful that our customers take the time to write testimonials on our behalf and to let other people know about us.
Below are some of the wonderful things that have been said about us over the many years we’ve been in business. We absolutely love our job because of all of our wonderful customers. THANK YOU!!
Great family owned business. Terri responded immediately to my Yelp inquiry. Pricing estimate was better than competitors.
Rick and son were right on time for our appointment and were quick and efficient. Rick explained the process and helped move my furniture out of the way of the chimney. He even provided feedback on my 25 year old roof as I requested!
They were in and out within an hour. Absolutely no residue from my chimney-sweep following their visit. Very clean.
Would absolutely recommend without hesitation.
I have used Swede Chimney Sweep since our family moved to Poway 35 years ago. They have always done a great job. We’ve had a number of issues in our fireplaces (we have two) that they fixed. This time, we hadn’t used either of the fireplaces much and they didn’t need to be cleaned, but were just inspected. They are trustworthy and have always done the chimney cleaning well, and remind me when it needs to be done next. I’d never use anyone else and I recommend them highly.
We have used Swede Chimney Sweep over the past couple of decades. Terry and Rick provide the highest quality customer service and their professionalism and attention to detail is outstanding. We feel confident that our chimney is cleaned and maintained to the highest standards so that we may continue to safely enjoy our fireplace.
Wow! Never have I received such fantastic customer service over the phone! I called about concerns over my fireplace smell. Terri was so helpful. She did not hesitate to tell me everything I needed to know over the phone. I wish every business was as helpful and willing to serve as this company.
We have been working with Swede Chimney Sweeps for many years. They are honest, friendly and I trust them to do a great job with my chimney. I would recommend them 100%.
I am so grateful to the Swedes! I know they have just saved me from a house fire. I have a fireplace that was built in 1953 and I have had it cleaned many times over the last 26 years I have lived here and no one did the type of complete job they do. The fireplace has so many cracks especially the 4 flues inside that a fire could have gone to my house structure. I would have to have a certified fire tech and chimney repair mason fix this. As a retired person I do not have the money to repair it but luckily I just will not use it and all will be safe. These technicians look at everything and have the knowledge not just to clean, but to truly evaluate for your safety. I have used 2 other Sweeping companies in San Diego; don’t go there because the Swedes are the best.
We have used Swede chimney sweep for the past 10 years and would highly recommend them to anyone needing this type of service. They are attentive, timely, affordable with cleanliness at the top of their list. Thanks to them we enjoy our fireplace year in and year out with confidence.
Right on time. Did a great job of cleaning our 25 foot dryer vent. We’ll use them again.
Swede Chimney Sweep deserves five stars PLUS. Terri is prompt, knowledgeable and goes out of her way to be helpful. She and her husband keep details records of work even years in the past. Great company.
Our 1920’s fireplace needed a gas log fireplace that looked appropriate for our home. Dealing with Swede Chimney Sweep was an outstanding experience. The family were excellent communicators, efficient and take pride in their work. They arrived on time and cleaned up afterward. Work was done on time and on budget. Their work is of the highest quality and it’s a pleasure to recommend them.
Have been using Swede Sweep for more than 20 years. We have always been very happy with Rick’s work and Terri’s organization. Wouldn’t call anyone else!
We highly recommend Swede Sweep as an honest business that will give you a great job at a very fair price.
We’ve used Swede Chimney Sweep for years with complete satisfaction each time. Their response time, professionalism, cleanliness, knowledge and fees are the best. Would not hesitate to recommend them.
Educated me on chimney sweeping, gave me best price, when low season is to give me better price. Super quick response time, very easy to schedule. I’m assuming a good job was done as my tenant is very happy. No mess was made.
Thank you Terri for your help!! Will contact you for the next job.
The way to run a family, friendly, and knowledgeable successful business.
Communication with Terri was fantastic and her husband and Son arrived on time and did a fantastic and clean job sweeping our fireplace.
Strongly recommend these guys.
I have used Swede since we moved in to this house in 2012. The service is always impeccable. Rick is on time, gets right to work and then goes over any issues that he might find. Great service at a fair price.
I’ve owned my home 10 years and over the last 4-5 years or so we’ve really started using our fireplace to burn hardwood. This last storm got us some downdraft of smoke into the house which got me looking for a chimney sweep real quick. I did what you guys are all doing (I’ve never called one or really knew much about this so Yelp to the rescue!) and came across Swede. This small family-owned business has an overwhelming number of very positive, glowing reviews and from what I experienced from my first service with them, I could definitely see why!
I sent an email asking for some information about this and got a response right away. In that email I got a procedure of what I could expect, the prices up front in very clear and friendly language with a wide range of appointment times. Rick and Kyle (father-son-team) came out, were very friendly, very professional, and educational about my chimney-firebox issues. They carry the necessary parts for the fixes they recommended to me on their service vehicle so it makes other service requests quick and easy. I never got the sense that I was getting upsold. I did add on the chimney cap (wish I had put one in years ago) and am going to have the heat shield installed another time (I should have just gotten it taken care of at the time they were there); it didn’t occur to me until after they left.
I got a friendly email to initiate an appointment, a follow-up email a few days before the appointment and then a follow-up with photos of some of my problem areas and an intake form (like you’d get after taking your car to the shop) about what we had discussed.
It’s so hard to get good people/businesses to come and help you with things you rarely understand (i.e. mechanic, handyman, IT) that when you do you just want to tell everyone. I feel so fortunate to have had the experience I’ve had with Swede. If you’re looking for someone to help you out with your chimney–these guys are it. I wish I could rate you higher. Thank you so much!
Family owned and run and evident they take pride in their work and professionalism. They come and clean, recommend improvements and where things can be purchased (fireplace items are considered seasonal), as well as giving suggestions for heat disbursement improvements. We constantly use our fireplace and have had annual inspection, cleaning, and maintenance.
The Swede team is prompt, professional, and diligent in the cleanup of items. They are also conscientious of the roof and the limitations required based upon roofing materials and installations which may exist.
I am not one to write a lot of reviews. But Rick and Terri are amazing. I initially used them in 2012 when I was purchasing my home. They informed me that my chimney was too short and having a opening on both sides could be an issue with smoking. They were right. I just had them out to my place because of water seepage coming down my chimney. Rick and his son showed up and inspected the chimney. I thought I would have had some serious repair work, but no, they said that water seeping in is hard to determine where the weak was coming in from. Since the flashing was just done, there were no real issue other than get some sealant and apply around the chimney. No attempt to up sell or provide a service which was not needed. Refreshing. They are professionals who are prompt, responsive to questions, and very empathetic to my issue. I cannot say enough and recommend them without reservation.
Rick and his helper friendly, informative, and efficient. They knew what they were doing so the work went fast. I am very happy with my top damper and chimney cap.
I was very impressed with Swede Chimney Sweeps, to begin, Terri gave me a full explanation not only what to expect from their sweeping the chimney, but also safety tips. From her tips I decided on putting in gas logs and they did the installation. They not only swept the chimney that needed it, he found a gas pipe that was in disrepair and changed it out. I had new tenants moving in who wanted a fire the night of their move in and I was very proud to have been able to provide that for them due to this very professional company. I would definitely recommend them to anyone who wants to keep their fireplace in tip top shape.
After reading all of these positive reviews, it should come as no surprise that I had an excellent experience with Swede. I learned a great deal about fireplaces and chimneys in the first five minutes on the phone and I’m a better homeowner and fireplace user for it. Check out their blog too, lots of tips! Their visit was no different – great service, follow through, and pricing. Highly recommended!
Bought a home last year and wanted to make sure everything was in good working order with our gas fireplace. Rick did a very good job and was very courteous. They stated the chimney only had only minor build up, and only charged for the inspection rather than sweeping unnecessarily.
I called for help because I think my chimney is leaking and although they couldn’t help my particular problem they provided so much information and help finding someone who could. Business’ like this are rare nowadays.
Great customer service, and very honest family business! Will be using Swede for all our chimney cleanings in the future!
Very knowledgeable, helpful, and professional. Very thorough and even made an extra appointment in case it rained during the original appointment. Our gas fireplace had not been used for years and now I feel comfortable using it again.
I have had Swede Chimney Sweep at my house twice over the past two years, and both time they have given me good service. The first time they addressed a problem SDG&E had pointed out on an annual free review. Then two years later my roommate had a question; to feel perfectly safe, I called them – they carefully examined my chimney, assured me of its safety, and showed me a couple of things I could do, also giving me the costs. Their charges are totally competitive.
I have a 1938 home that I’ve owned since 1998. Called Swede Chimney Sweep to get my first cleaning since owning the home. Terri answered the phone and took time to explain the process of the inspection as well as possible issues since my home is older. It was so refreshing to deal with someone so professional and knowledgeable. We scheduled an appointment for her husband and son to inspect. I received a call as well as an email reminder of the appointment. Rick and Kyle showed up on time for the appointment, did a thorough inspection and delivered the news I did not want to hear. My chimney is unlined. Having read up on Terri’s Blog post about unlined chimneys, I didn’t like the bad news but I now have the knowledge to address the problem. Rick referred me to a chimney contractor that could assist me with getting the chimney lined. Overall, I had a good experience with the company despite the findings of the inspection. They were professional, efficient, caring and shared their knowledge. Kudos to Terri, Rick and Kyle!
I recently moved into a 90 year old house and wanted to make sure my fireplace was usable. After a very informative conversation on the phone with Terri, we made an appointment. Her husband, Rick and son, Kyle came to the house to inspect the fireplace and chimney. They were here less than an hour and when they left, everything worked perfectly. Best of all, the price was great.
What a pleasant experience!
This is a company to keep in your file.
These guys were great. Did an inspection on a house we just purchased. They noted that everything was in great condition and that I didn’t need anything. No additional up-sell and a really great honest experience. Thanks guys!
Rick has serviced our chimney for several years. He is a pro and explains his procedure clearly. He is neat and clean and honest. His service ensures safety, effective and efficient chimney operation. Mostly we feel safe and comfortable that our chimney is operating as it should. Rick and Terri are great people.
These guys are very professional! I really appreciated their clear communication with setting up the appt and setting my expectations on the pricing, inspection and sweeping. They show up on time, and did the best cleaning job I’ve ever seen. Very happy I chose them!! Highly recommend them!
They did a great job and were very professional & informative. I will definitely use them again to clean out our dryer vent.
Top notch. From the first call to them, to the coordination on arrival and the workmen themselves were great. They were clean, polite and totally honest.
They could have tricked me into believing I needed a new flue or gas logs, but instead they reset my logs a different way and wallah… no more smoke inside the house.
Saved me hundreds – my go to chimney sweep from now on.
Rick is very knowledgeable and professional! Highly recommended. He was booked until Jan and had a cancellation and contacted me right away.
Polite, friendly, knowledgeable, communicative and easy to work with. They left no mess and my chimney looks great. Thanks!
We recently purchased a home and wanted to have the two fireplaces inspected and swept. They quoted us a fair price and were able to come out within a couple of days. They found that one fireplace was unsafe to use due to rust and that the other one was just fine. They said neither needed to be swept and have us some extra “above and beyond” info and recommendations.
We felt they were honest and friendly, really like that this is a family business. They also sent a follow up email with a photo of the chimney/roof where they recommended my husband make a small DIY repair. We’ll definitely use them in the future!
Fantastic service from all standpoints. Honest. Affordable. Highly recommended.
Super Professional. Set-up an appointment, called 2 days before to verify, and arrived at the agreed upon time. Inspection was done efficiently, and I was notified of a couple of minor issues without feeling like I was getting the hard sell for anything. They run a business they way businesses are supposed to be run!
I called this company and spoke with Terri. I recently had a chimney sweep inspection by a different company and received a very high quote. Good thing I questioned it. I reached out to Swede and Terri spoke with me for over 15 minutes about my issue. My problem was unique and unfortunately she was unable to help me. However, she recommended me to someone else and I truly appreciated the time she took to explain things to me.
Rick and son were prompt, efficient and helpful. Rick answered all our questions, cleaned out the fireplace and assured us that it’s up and running. (It’s been a few years since we’ve used it.) I highly recommend Swede Chimney Sweep!
I haven’t had the pleasure of using Swede Chimney Sweep, but their customer service is beyond exceptional. I called them about a month ago to find out if they could install a lintel in our fireplace, since it was noted during our home inspection that this very important structural beam was missing. Terry let me know that they don’t do installs and they wouldn’t be able to sweep our chimney unless it had the lintel. She referred me to one of the two companies that do this kind of work in San Diego. She really didn’t have to help me, but she did, and I’m greatly appreciative for her for leading me in the right direction. I called again after the lintel was installed to see if I could schedule a chimney sweep and she was honest in telling me they were booked through mid December, and again referred me to another company that should be able to take on the work sooner. She also answered questions that I had about chimney maintenance. I rarely have the pleasure of speaking with someone so genuine, knowledgeable and honest. We will definitely plan ahead for any of our chimney needs and be using Swede in the future.
They gave me some bad news, my chimney needs some serious repair. This was after unfortunately determining they did need to do a sweep. This is likely due to them inspecting it further AFTER the sweep, which is understandable. They followed up with a recommendation on getting it fixed, an explanation of what’s going on, and pictures demonstrating the issue. I’d have liked to understand the different options moving forward, but they’re there to sweep and do minor repairs not serious masonry.
They showed up on time for a sweep and minor repair. They seemed like good dudes. They didn’t charge me for getting up on my roof to inspect the chimney which may not have been required had they JUST been there for a sweep (not sure).
All in all I’m happy I went with them. I believe they had my best interests in mind. I’d use their services again. Had I just started my fireplace up without first having them out I could have caused some serious damage. Had I called someone else I’m not so sure they’d have taken pictures from inside my chimney and found the serious issues with it.
i feel fortunate to have found rick and family—-i have complete trust in them. they are very professional and kind. they only suggest what is necessary to be done, nothing more.
i will always use them for the terrific services they provide.
Swede was on-time, quick and efficient. We had two chimneys after inspection we were told only on needed cleaning. They cleaned out both fireplaces and rearranged the gas longs for better efficiency. Great customer service!
Second time I’ve had Swede Chimney Sweep at my place. Price quotes were given on phone while making appointment. As before, he (and son) arrived at stated time, completed inspection and cleaning of the chimney quickly (less then an hour), and cleaned up completely, all with a great friendly smile. He did not try to push other products or services that were not needed. Will definitely call them again next year.
From beginning to end this was a most accommodating company to work with. I am happy to give a 5 star rating!
Terri, Rick and Kyle have customer service perfected! Very timely communication. Patient and thorough explanations. Politeness and professionalism in the finest sense! Would highly recommend this company to anyone.
The whole process of setting up an appointment and getting the work done was quick and easy with no surprises. Rick and Kyle contacted me before arriving, made quick work of cleaning my fireplace and chimney, and left the house as clean as it was before they got here. Highly recommended.
Sent an email requesting a quote, I received an immediate response and set up an appointment. They showed up on time, did what was promised and for quoted price. Will use again!
Great family, great business, great service. Fair price, reliable and could not give a better recommendation.
We are so pleased with our service from this Family! Everyone was wonderful and went above and beyond their responsibilities!
Terry is a wealth of information! If you need a chimney sweep give them a call, you will not regret it!
Very satisfied. I plan to schedule Swede Chimney Sweep next season.
I’m going to add another review because I think this company deserves all the praise they can get. Their service is impeccable. Rick and his work partner arrived on time, did a quick and thorough job on my chimney. He provided me with some advice on which type of wood to burn and even cleaned my fireplace screen. This is the second time they serviced my home and I will enthusiastically recommend them to my friends and family here in San Diego.
RicK and Terry offer terrific customer service and good value for their services. Over the years, the chimney in our 50+ year old chimney flue had developed a glaze that regular maintenance cannot remove. This glaze was a potential fire hazard. Rick and his son were able to make our chimney safe again using a new tool to grind the glaze away. They also cleaned our dryer vent giving our dryer a new life. I highly recommend Swede Chimney Sweep!
Very friendly and honest. They were prompt and explained everything they were doing. Happy to have them out again to do some repairs.
My email inquiry was answered promptly and I was able to arrange an inspection for that week. Rick and Kyle arrived on time and completed the job quickly. Our fireplace needs some repair and I was referred to someone who came over four days later. Swede Chimney Sweep was the best choice I could have made and I will call them for future inspections.
Initially I contacted Swede Chimney Sweep to see if they would be available for a new home chimney inspection during closing period. Because it was a last-minute request, I was unable to schedule with Swede. But, during my conversation with Terri, she not only could tell from satellite images that, indeed, my chimney did not have a cap, but provided valuable information on what to look for in a chimney sweep (even though I wasn’t going to be using them for the inspection). Upon closing, I immediately scheduled with Terri an appointment to have my dryer vent cleaned (which didn’t look like it was done in forever) and then they leak tested the gas valve, installed a damper clamp, removed the old gas logs, installed a log lighter, and patched a gap between the top flue tiles. Rick and Kyle did a great job, were prompt, efficient and professional. Highly recommend Swede Chimney Sweep. You won’t be disappointed.
We have been dealing with Swede Chimney Sweep for over thirty years. Terri is a pleasure to work with doing the scheduling. Their procedure is extremely clean, and they are on time, with a fair price. Rick will give you an honest evaluation and there is no high pressure sales involved.
Great service. Turned up early, called ahead, explained the process and all findings very clearly. 100% will use their service again and recommend to friends.
Great family run company. Did an excellent job and were very knowledgeable about the business. They advised me of safety concerns with my actual chimney and how to ensure my family could enjoy a beautiful gas fireplace safely. Obviously they only cleaned the chimney. But I’ll post pics of my finished fireplace thanks to them.
Ive been using Swede(Rick) since 1999 when we put tour wood burning stove in. He does a great job and only does what is needed, I never have to worry about getting ripped off with Rick. And he and Terri are really nice people which is important to me. I’d highly recommended Swede to do your service.
We’re converting from a wood-burning fireplace to natural gas logs. Teri patiently explained the pros and cons of both types of fireplaces, which was very informative. (We’re still going to convert.) Rick and Kyle were very professional and clean about inspecting and cleaning the wood fireplace, in preparation of converting to gas logs. Rick also kindly answered several questions I had about what was needed for a gas fireplace. I highly recommend Swede Chimney Sweep for fireplace inspections and cleaning.
They did an amazing job cleaning my very messy chimney! They were very professional and highly recommend them!
We’ve had Swede Chimney Sweep service our fireplace for at least a decade now and we are totally satisfied with their work – every time they come to service the fireplace! They are competent, courteous, knowledgeable, fast, efficient and downright nice people. In addition, they send reminder cards and make reminder calls & send emails leading up to appointments and they also make follow-up emails, what’s not to like?! Would hands down recommend them to anyone who needs the best fireplace/chimney service in the San Diego metro area!
Just had my chimney inspected and swept by Rick and Kyle (father and son team). Same professional, timely and excellent job as they had done 8 years ago. Rick actually had notes from his previous visit and, again, gave me his honest opinion of work that I should do. His fee was as quoted. Will certainly continue to use this company.
I have used Swede Chimney Sweep for many years and two homes. The inspection, cleaning and service are top notch. Having Rick give us the report of the condition of our chimney gives us comfort when we light that first fire of the season. I will always call Swede Chimney sweep for my service.
I am very pleased with the work from this company. They showed up on time, explained everything in detail of what they were going to do. They also keep in contact with me prior to the sweep & inspection. They took pictures of all the problems with the chimney and made me aware of the dangers, so I cannot use my fireplace at this time. They are very knowledgeable and cleaned up after everything was done. The price was very reasonable for the job performed. I would highly recommend this company to everyone! Thank you Rick, Terri & Kyle for a job well done!
Thank you thank you to Rick, Terri and their wonderful family for making my fireplace safe. I bought a home and the fireplace was deemed unfit per SDGE since it had never been serviced, since like 1996. Rick and Kyle came in evaluated the situation and left it looking brand new. Now it’s ready come winter time. All this for a reasonable price, just can’t beat it. Don’t hesitate, these are the folks to do the job right.
We had our chimney serviced by Swede Chimney Sweep and could not be happier. The team explained everything upfront prior to booking the service with a detailed phone call include expectations, costs associated and hazards of not cleaning your chimney. The team arrived on time, protection was laid down, site reviewed and service complete. They took all precautions to protect the floors, work area and wrapped up quickly. The area was left impeccable. They are the true experts in the industry.
I could not recommend this company more – I have been using them for over 16 years, and every aspect of their business, from the initial contact through to the inspection and work, is very professional. I especially appreciate the integrity shown on several occasions, when they advised that based on the inspection, further work was not required – so unusual in this age.
We had our dryer vent clean since it vents out the roof. Terri is awesome! She provides important data over the phone, via email and video. The techs/owners, Rick and Kyle called and arrived ahead of schedule. They were professional and did a great job! They offer a military discount, which we appreciated! Would recommend and will use again!
I reached out to Teri at Swede Sweep to discuss a prospective home that has a Rampart General Fireplace. While the location of the home was outside of Swede Sweep’s service area, Teri not only promptly returned my call (within the hour), she spent 20 minutes on the phone with me discussing the Rampart General Fireplaces and the details included in my home inspection. She was polite, professional, and honest, and I didn’t even pay for Swede Sweep’s services! Teri ultimately recommended a Chimney Inspection business in my service area, and they were also fantastic. I can only imagine that if I had contracted with Swede Sweep that the quality of their services would be unmatched!
We were in desperate need of a chimney sweep and inspection. Swede came out promptly and did a thorough inspection. Rick and Kyle were very courteous and were great about explaining what the issues were. I had never had a chimney sweep come out before so didn’t know what to expect. They worked very clean (put down material as to not get our carpets dirty) and make sure everything was cleaned up afterward. Great company!
I have used Swede Chimney Sweep since 1999. Every time Rick has been out, he has been professional and friendly. I would not choose another company to work on my old fireplace or new wood burning stove or dryer vent. It has been six years since I have had service. I was relieved to find out all was working as it should after the vent was brushed. The price was fair and I will call them again.
Outstanding business! We had a great experience with Swede Chimney Sweep. We had Rick and his son Kyle come out to clean our chimneys and dryer vents. They were very professional, thorough, efficient and friendly. Highly recommended!
Had Rick and Kyle over to clean my dryer vent. Rick could not complete the job, not due to his expertise but due to the way our house was built and the city we live in restrictions. He would not take any payment which I asked since he came here and could not complete the job. I HIGHLY recommend this company as they are fair and reliable. Thanks to Teri also.
It had been 5 years since we last cleaned our dryer vent. We could tell it was backed up. I sent requests for quotes from Yelp businesses. This one stood out. They are certified to do this type of work. They weren’t the lowest or highest price but they had the best reviews. It’s a family run company which I liked as well. They did a great job. They were very polite and professional. I would highly recommend this company.
I have called Swede Chimney Sweep twice.
Both times I was told I didn’t have enough creosote build up to require the chimney swept. I thought that was pretty honest. (I wasn’t charged for something I didn’t need)
We were very satisfied with Swede Chimney service. They were efficient, pleasant, took their time to get the job done. We have had them before and would have them again. Their price was fair and we got in in just a few days.
I just spent the week being ghosted and left to dry by contractors, but Rick and Kyle were a breath of fresh air. Professional, kind, and quick, they were able to get my chimney looking brand new in an hour. They were on time and I’m hoping to see them in a couple weeks to do my secondary system.
I needed my dryer vent cleaned and had no idea who does something like that. I googled it on yelp and found out that Swede Chimney Sweep also does that service. After reading reviews, I could request a quote on yelp and in less than 5 minutes they sent a quote with a yelp discount on a Saturday. This was the first time I ever had my dryer vent cleaned in 30 years and glad I did. Their service was great, did a good job cleaning up and even came early. Also, called and text the day before to remind us. I recommended them to friends of ours who booked them for the middle of July. I will recommend and use them again.
We have worked with Terri and Rick for over eight years. We have appreciated the efficient and knowledgable interactions from our first encounter to today: from Terri setting up appointments to Rick and Kyle coming out and inspecting our fireplace/chimney, to the careful cleaning to ensure the safety of our home. We highly recommend Swede Chimney Sweep, and we will continue to use them in the future.
Let me start off with one word “AMAZING” that’s the service I received from Swede Chimney Sweep. Rick and his son came over on time ready to work. They were fast and efficient in their work. They went over everything they would be doing and made sure all my questions were answered. Would highly recommend Rick to anyone looking to have their chimney cleaned or inspected.
This business is outstanding. The owner, Rick, and his son, Kyle, came to my home today to clean my dryer vent. They were on time and professional. During the cleaning, the vent duct fell apart on them, through no fault of their own. They spent about 45 minutes trying to fix it and when it wasn’t happening, they went to the hardware store, bought the parts, came back, and fixed it like new. When I asked how much extra I owed at the end, fully expecting to pay for the extra labor and parts, Rick told me nothing! He told me it happened on their watch while they were working so they made it right.
I asked Rick how often I needed to get the vent cleaned. He responded once every three to four years with the current amount of people in my household. Rick seemed like an honest, hardworking guy and I was impressed he didn’t try to tell me I needed to have his service done once or twice a year, or some other estimate to gain more business.
I am incredibly impressed with their customer service, attention to detail, and the quality of their work. I will absolutely refer this company to my family, friends, coworkers, etc. I wish I could give them a million stars. Other businesses need to take note that this is exactly how you create, run, and maintain a successful business.
These guys are the real deal. Look no further.
So professional and thorough! I called three companies and Swede was the only one that asked the important questions before booking the appointment. Everyone was so nice. My husband, who wasn’t even there during the cleaning, came home and commented on a few of the little extras they did for us. He said “It’s those little extras that leave a lasting impression”. I rarely feel compelled to leave reviews, so I guess he’s right 🙂
I picked Swede Chimney Sweep based on positive Yelp reviews. My review may be a little biased since this was my first experience with a chimney sweep service but I was so enamored with their service, I had to leave a review.
From the first call, Terri explained the whole process up front, offered clear pricing and set up my appointment; then called to remind us the day before. Rick arrived right on time was super friendly and very knowledgeable, answering all my questions. Carpets were protected to keep everything clean (even though ours are WAY overdue for a cleaning) and he even took extra care with our kitties! Everything was spotless when he left. Very pleased! We will definitely be return customers. Thanks, Rick and Terri 🙂
Can’t imagine a better experience. Terri is the first point of contact and does an excellent (and friendly) job with communicating expectations and scheduling. She responded right away when I later asked to change the date of my appointment. I’m very happy with the dryer vent cleaning and professionalism from Rick. He even made the time to check out the chimney while he was at the property. Definitely recommend!
I typically don’t write reviews, but I had to because of Rick’s high integrity and honesty. He drove out to my home in Alpine and assessed my fireplace. He determined that he could not fix it because it was outside of his scope of practice and it was not an issue that was related to my fireplace. However, while he was here he loosened a stuck flume, and also added valuable information that was particular to my somewhat outdated fireplace. At the end he stated that it was at no charge to me because he didn’t fix the problem, and added, “I need to feel good about the work I do.” He referred me to another company that could assist with the problem. Rick’s help and honesty was a breath of fresh air and greatly appreciated!
These are the best fireplace experts! Both are outstanding professionals!
From the first phone call to the owner’s wife to the minute Rick walked out the door all finished and done all I can say is that this was an excellent service provided by Swede chimney. Rick arrived on time. He set up all of his tarps in our home and masked off the fireplace. He got a big ladder and went up to the very to to inspect top our second-floor chimney. chimney. Turned on the massive suction vacuum for maybe 45 minutes. Came back and cleaned everything up. Provided us with a complete inspection report all for a fair price.
I couldn’t have asked for better communication, scheduling and service. I wish all companies operated as professional, honest and knowledgeable as them.
Highly recommended and will be using them again.
Very efficient and will definitely recommend them!
Would definitely recommend Swede Chimney Sweep. Arrived right on time, did a thorough inspection and cleaned our chimney. He didn’t even lecture us about waiting 15 years to call someone! Great follow up too.
Terri was very responsive and helped so much with multiple calls and emails to determine the safety of our chimney before even sending out her husband, to determine our need for a sweep. So refreshing to see integrity in businesses still!
Rick was awesome! He was very knowledgeable and answered all my questions. He arrived early and did a great job.
Rick is waaaaay better than the last chimney servicer we had look over our chimney and fireplace a couple of years ago. We couldn’t remember who we last used, so we looked around again and chose Swede Sweep off of reviews. And based on our experience all the 5 stars are totally justified!! The whole process was thorough, friendly and exceptional start to finish. They are now our go-to! 🙂
Just had Rick over this morning. Knowledgeable, efficient, and honest, which is really all you need for a chimney sweep. I had a different company come to my house last year that said I’d need to replace my whole gas log set ($$$$) in the next year or so, but I was skeptical after a little bit of research online. Rick confirmed my set was fine, everything was in working order, and we’re safe for fireplace season.
Rick was extremely knowledgeable and helpful. I will certainly recommend as I’m a local real estate broker.
Giving these folks 5 stars even though we never even got to the inspection phase. Terri gave me some great free advice over the phone that significantly helped our house hunt. Since then, I’ve mentioned her name to a couple other people in the biz who say they have taken seminars from Terri, and that she is very knowledgeable and informative. Couldn’t agree more.
Great job cleaning out the fireplace and chimney and great advice to upgrade our fireplace burner before we start to use it.
And Rick took great care in our home, inside and out. Everything was literally clean as a whistle – the fireplace, floors, rug, mantle, etc! Was a chimney sweep just here?
He was friendly and courteous, even after a long day.
We highly recommend Rick and Terri!!!
Rick was awesome! He was on time, polite and worked around my pets. Answered all of our questions. Will be using him again!
Terri was awesome on the phone (and with follow up) and Rick’s checkup on both a wood-burning and gas fireplace was thorough and professional. He gave honest opinions on condition and wasn’t trying to upsell on anything. I trusted his opinion completely. I’m looking forward to having them back in two years. What a great company to work with. Thank you Terri and Rick!
Rick was on time and gave me great advice about an old chimney. Awesome service, knowledgeable, and super friendly. Give them a call!
Does a great job, knows what he’s doing and very fair.
I have been wanting to have our dryer vent cleaned and made an appointment with Swede.
Rick came out this morning and was stellar! He not only is thorough, he cleans as he goes and does a wonderful job. Making the appointment on the phone with Terri was easy and she is enjoyable to talk with. They are definitely one in a million! We plan on using them for our chimney later in the year. I will no longer use anyone but Swede,they are worth their weight in Gold!
Smoothly an efficiently. Excellent company!
I called the office on July 3rd, a very friendly lady answered the phone. Made an appointment for July 5th at 10AM to clean our chimney. Promptly at 10 am Rick Pocock (owner), showed up at our door. He was a no-nonsense kind of guy. Inspected the fireplace, said it looked pretty clean, but a few cracks needed caulking, it was included in the inspection. He climbed on the roof, to inspect the chimney, said it was clean. He cleaned the spark arrestor and replaced it again. Very friendly and professional. Good to know a family owned business; They cared. Very reasonable inspection fee too. I will definitely call them again. 🙂
Rick and Terri run a great business. They have been cleaning my Chimney for the past 5 years and do a great job. Honest, efficient, fast, and neat. They also clean dryer vents. Highly recommend – Give them a try.
The service that we received was great! They were on time, friendly, professional, and did a great job. We called to have our chimney viewed and cleaned to make sure our fireplace and chimney would be up to par to use without any issues. They were able to verify that we did have some cracks in the chimney and the problems that that could potentially cause if we were to have a fire in our fireplace and the options that we had to remedy this issue. We will definitely be contacting this company again to fix the cracks in the near future.
I called Terri and Rick mainly because of the overwhelmingly positive reviews on Yelp. I hadn’t had our chimney swept in years, and we have frequent wood fires. Rick not only swept the chimney (second story with tall chimney), but also patched cracks and voids in the firebox on the same visit as he had the time (he could have scheduled another appointment, but we would not have been able to have any fires for a while). I really appreciated the work that he did, and considering how hard he worked and the time spent on site, the cost of what he did was extremely reasonable. He is a pro, and his wife Terri coordinated everything perfectly, I now understand the great reviews they get. I won’t be using anyone else.
This company is AWESOME! They are professional, organized and punctual. Cleaned our chimney and fixed the fireplace wall. Gave some great advice as to trimming some trees around the chimney. Look no further – this is your place for any chimney maintenance/service.
Chimney sweeping is just one of those task that is best left to a professional. I am fortunate to have found and used the services of Swede. Everything from appointment setting/pricing to the day of service was completely seamless. Best of all, I don’t have the campfire odor in my house any longer. In addition I appreciate the advice and ability to answer all my questions.
Thank you both for the great service!
This company is absolutely amazing! My husband and I are so pleased with the service that we received. Terri is very informative when you call and Rick’s service and knowledge is exceptional. We just bought our home and feel so much more at ease since we had it cleaned and serviced. We had the gas capped off and now just have a wood burning fireplace. We love it. Thank you Rick and Terri!
Terri and Rick at Swede Chimney Sweep are hands down the best team! We had moved into our new home a few years back, and it wasnt until this year we decided to hire someone to clean our chimney/fireplace, check if there is a gas leak, add a cap, and install a damper clamp.
From beginning to end, all services were exceptional –communication…scheduling…installation…and cleanup. And, Terri and Rick were also so very nice and knowledgable. I’d recommend Swede to anyone and everyone!!
This is the second time that we have used Swede Chimney Sweep. Both Terri and Rick are very responsive and easy to work with. The price was fair and Rick did an excellent job of cleaning the chimney of the house we just moved into (which probably hadn’t been cleaned in many years). He did a thorough inspection of the fireplace and chimney to let us know what to watch for in the future and what needed to be repaired over the next 6 months or so. We definitely will use Swede again.
Wow!! I have not worked with a company as professional, honest, courteous, and knowledgeable in a very long time. These guys are amazing! Top notch. I would highly recommend them to anybody needing a chimney inspection, chimney sweep, or spark arrestor installed. Quick and easy. Great customer service scheduling and on site.
Rick and Terri Pocock run a reputable chimney sweep company. No gimmicks, no nonsense. Terri is professional on the phone and Rick is professional on the job. Very grateful to have Rick check out our aging chimney, give his professional diagnosis like a good doctor. No hidden costs or unnecessary extras. Look no further if you need a chimney sweep and dry vent cleaning.
Swede Chimney Sweep and Dryer Vent Cleaning…858-573-1672
We are very pleased with the service we received from Swede Chimney Sweep. Rick came out to our new home for an initial fireplace and chimney inspection. It was raining hard all morning so we assumed we would need to reschedule but Rick and Terri kept us well informed throughout the day and Rick was able to find a break in the rain long enough to come give us the full inspection and information we needed.
Very happy with the pleasant and professional service from very pleasant and professional people. Keep up the great work!
Extremely professional. Extremely knowledgeable. Rick is very kind and helpful. Will definitely use them again and will refer my friends to them.
We are very happy with Swede Chimney. Terri was very professional and helpful on the phone. Rick came out and inspected our chimney and told us we were not in need of a sweep. Reasonable prices and great service.
Excellent service. He never tried to sell me anything more than what I asked for. I had a different chimney sweep company out a few years back and they kept pushing me to buy a new liner and several thousand dollars of work. It really soured the experience for me. Rick came out a couple weeks ago, inspected it, cleaned it and said everything looked good. He was kind and knowledgeable and helpful. He even “found” a piece of Santa’s suit while cleaning our chimney, which made my 4 year old beyond estatic. Will definitely be using Swede again and wholeheartedly recommend them for your chimney needs.
This review is long overdue, but I figured better late than never! When we purchased our neglected home, we immediately scheduled to have the chimney assessed and swept per the recommendation from our home inspector. I saw the rave reviews on Swede and immediately gave Terri a call. She is one of those people that just makes you feel comfortable when you’re talking to her. She thoroughly explained their processes and answered all of my questions without making me feel dumb or rushed. Rick showed up for the scheduled appointment early and was extremely friendly and polite. He assessed the chimney and found that it didn’t need to be cleaned, but that a few repairs were in order and recommended a good mason to assist with the job. It was a very educational experience for us and I would absolutely recommend Swede to anyone!
Thank you Rick and Terri….your service was excellent.
There’s a reason this company has so many 5 star reviews….they are awesome! I had an “incident” with my fireplace last weekend and my house filled with smoke. I looked on Yelp to find a chimney sweep company and the first one that popped up was Swede. I was sold just by reading the reviews. Terry was so helpful scheduling the appointment and Rick was right on time. He set up and got busy. He gave me a full report on what he found, repaired what he could and gave me a referral for some further work I need to have done. I was 1 fire away from a chimney fire! Call them if you need a inspection/repair…you won’t be sorry!
There is a reason this team has such high ratings from so many people. Terry scheduled me quickly and provided clear information on the costs associated.
They were able to provide me with quick scheduling even during the busy holiday season.
Rick showed up not only on-time, but early! He was fast, EXTREMELY clean, and gave me all the information I needed to properly use my fireplace. He didn’t try to upsell me on anything or schedule services I didn’t need. The $200 was WELL WORTH the service. Part of me wishes we needed to use them more often, but Rick was quite honest and told us that based on our usage we only needed sweeping once every two years.
I can see why they have 5 stars. From the moment Terri answered the phone I could tell very quickly these guys were first class. I’m normally too lazy to write reviews but these guys deserve 5 stars. Terri educated me on the process they would conduct and told me pros and cons of gas vs. wood. Customers love to be educated or at least I do. Rick came out and was courteous, professional and precise. You can tell they take their customers very seriously.
Keep up the great work Terri and Rick!
A few weeks ago the cap on our chimney fell to the ground…luckily no one was injured. We found it laying there next to the chimney, and thought the wind blew it off. I did my research on Yelp, and found Rick and Terri’s business, and set an appointment for Rick to come out and reattach it. Before the day came, Terri told me what my options may be (in case ours was not reusable – which it wasn’t), and she called the night before to remind me of our appointment. I like that level of service.
I had them bring a new one to our site, and I am glad I did. Rick explained why the old one was not reusable, and why a new one would service our home better. I asked why the wind blew the old one off since it wasn’t that strong a breeze, and no other ones came down. Rick explained it was most likely the tenting from the termite company by the previous owner – they are known for knocking them off, then just putting them back in place. Arghh.
Enough of my tale of woe…
Rick was great. He was on time (in fact early, as he called ahead and asked if that was okay). He was prepared with the right tools and equipment. He decided to do the work from a ladder, since our roof tiles had just been done (see tale of woe above). He was patient with my questions and observations. He even offered to come in and check our gas fireplace for any potential leakage – which there was none. Whew.
Great company, that offers great service.
I recommend them highly.
Rick was on time and efficient. He answered all my questions. The price was in line with the service provided. I will definitely use them again.
Terri was very quick to respond (within an hour or two) to my initial email contact, which was great. They happened to have an opening the next day, so Rick came over and performed inspection and sweeping of our fireplace/chimney, and found some cracks and gaps in the firebox, which were making the fireplace unsafe to use. Then, after speaking with Terri and looking for next available dates for the firebox repair, it seemed like nothing was open for several weeks. We were ready to go with another company for the repairs, in order to get it done quickly (needed it done before Thanksgiving). But Terri and Rick managed to rearrange their schedule and perform the repair only a couple of days later from the initial inspection. Needless to say, we are very much appreciative that they went above and beyond to meet our needs. Very professional and high quality work, and all around pleasant to deal with!
Rick was fantastic. Answered my many, many questions, was thorough, clean, right on time….EXCELLENT job!!
Rick and Terri were great from start to finish I first called and set an appt with terri. What a great resource with all things fireplace related. She booked may appt and rick came right on time and what a great person he cleaned my fireplace and chimney and was very clean and professional. Would recommend this company every time. And will have them do my annual cleaning. Looking for an honest dependable Company for your fireplace needs call terri. You wont be disappointed.
I didn’t actually use their cleaning service, but I am very impressed with their customer service. I submitted a quote request online on a Sunday morning, and got a call from Terri within about 30 seconds. She spent some time asking questions to understand our chimney system and age, explained her concerns, and in the end referred me to another company that specializes in the required type of work. She will definitely by my first call for all future chimney work!
Really? Are these people for real?? I just got off the phone with Terry – literally just off the phone. What amazing customer service and she knew I wasn’t even going to be a customer because I live out of their catchment area. Informative! Helpful! Kind! I am so much more prepared to call another company. I feel confident I can not make a good decision about who I choose and I am prepared to ask better questions. Thanks Terry!
There’s nothing that can be added which hasn’t been said yet about this truly excellent company.
Swede Chimney Sweep—a husband and wife team of Rick and Terri—is genuinely professional, thorough and expert, bar none. From the moment a call is placed for an appointment until the service is completed, everything is handled with class and distinction.
Our condo has a chimney which the Home Owners Association had issued a mass condemnation for a structural matter found in other similar fireplaces within the complex. They conducted a brief look-see at our place, giving my wife and I pause. We chose to get a second, independent opinion instead.
Terri, at the Swede office, was quite familiar with the fireplace brand and wisely advised that 40% of them were known to still be okay. Enter Rick and—voila!—after a full hour of careful inspection, announced all is well with ours.
The importance of his verification restored a $25,000 value margin toward a future re-sell of the condo! What a superb investment Swede Chimney Sweep ended up being. Trust this company. They simply can’t be beaten and their cost is very fair. Congratulations to them.
Rick came out and checked out our fireplace. Was knowledgeable and didn’t try to sell us what we didn’t need. He let us know what was coming and what we should look for. I will definitely use Rick and Terri again and recommend them to my friends!
Choosing this company was one of my best decisions!
Rick and Terry go above and beyond to not only do great work, but to educate as well.
This is the second time I’ve hired them and the experience was just as incredible as the first.
I have a pre-fab gas powered fireplace and knew nothing about how to use it or what to put in it.
Thanks to Rick, I have gorgeous logs surrounded by lava rocks! He showed me how to operate it and it is fabulous!!
I am so happy!
Thank you Terry for setting this up and Rick for the incredible work….and your patience with my dog, Zak!
What a wonderful experience! I have never even met a chimney sweep before but I have now found my go to place.
Terri was very pleasant on the phone and answered several questions for me. She called me a couple days out to confirm the appointment. I am glad!
Rick was on time and professionally dressed. He was pleasant and respectful of my home. He was very willing to answer questions (I had about 1,000) and teach me “fireplace 101”. He said most people think of the fireplace as a big black hole that they don’t understand. I agree, that was me.
He checked the chimney and gave it a clean bill of health. He then installed a gas log starter for a very reasonable price.
If your fire place is a “big black hole that you don’t understand” call Rick and Terri.
Rick has been inspecting and cleaning our fireplaces, both gas logs and wood-burning, and sweeping our chimneys as needed for over 10 years. His work is thorough and impeccable. In addition, he and Terry are organized, knowledgeable, and professional. I receive a reminder when its time to call for an appointment, no sooner. Sometimes years have gone by! If I’ve done so promptly and scheduled during the “off season” I’ve received a discount. They are some of the most pleasant people I’ve had an opportunity to do business with. I highly recommend Swede Chimney Sweep.
I cannot recommend Rick and Terry enough! When I called Terry was extremely knowledgeable. She provided me the run down on how Chimney sweeping/inspection worked. She even provided me with a link to her blog to “teach” me how to care for my chimney.
When Rick came he inspected our chimney carefully and advised us a cleaning was necessary. He did a full inspection of the inside and outside. This team went above and beyond by explaining what Rick found (in person), they also provided it in writing, and sent an email too! Oh and they sent a “Thank you” postcard. A++ to this company for their service and their customer service!
Swede Chimney came over to the house today. Rick was on time and friendly. Made sure the surrounding area was covered up before he cleaned. After he cleaned, he explained what he saw when he was cleaning and what we needed to do to fix areas. Gave us business cards of people he recommended. He cleaned up his area and left no mess. I would highly recommend them and will be using them again.
Great service and information from the first call to the appointment! Both Terri and Rick are skilled professionals, who respond rapidly to inquiries, provide on-time, efficient service and have fair prices. We were pleased with our inspection and would confidently recommend them to our friends and family.
I have my chimney inspected/swept at least every two years. I always call in the summer since I get off season pricing that way.
I made an appointment with Swede Chimney Sweep this summer. They confirmed my appointment before coming out and then arrived on time the day of the appointment.
The inspection was quick and professional. They checked everything inside and out. It turns out we didn’t need a sweep this year but an inspection of the gas valve revealed a small leak in the wall while the valve is open. Swede provided us contact information for an appropriate gas line plumber. Potential disaster averted.
Swede followed up with a phone call and again a few days later with a post card thanking us for the business. Great customer service experience in my opinion. I’ve already booked my next inspection two years from now.
I would never go to anyone else…Terri is great with scheduling and reminders, and Rick is thorough, knowledgeable, clean, friendly and professional. Highly recommend!
Excellent job as always! Rick, you are the best!
I really appreciate on-time appointments. Rick was on time, spoke with me about what all he was going to do (chimney sweep and dryer vent cleaning). For the chimney he preps the area amazingly – there was not a speck of ash in the air inside my home. He took me through all the problems with my dryer vent (it was a mess and packed with years of lint). You couldn’t ask for a more professional, friendly, timely, and thorough company to work with.
Terri was extremely helpful and responsive. Even though she wasn’t able to do the job because my condo is so high up, she let me know up front and told me what I should look for and what to avoid in another provider. I would definitely recommend her because she was so honest and truly wanted to help me. Thanks Terri!
Courteous and every detail was explained by Terri and there were no surprises. Superior work is rare to find these days and very much appreciated.
Great company. Rick is like an old fashion honest Contractor. If he can’t help you, he won’t charge you. Very rare in these days to find someone like him. Highly Recommended!
Outstanding service and knowledge. Fair pricing. Great people and great company!
Rick was punctual and professional. $149 to sweep chimney. Will be calling next time.
A++++!!! Great customer service, very friendly and knowledgeable! Thank you so much for the service, Rick! We highly recommend!
Family Owned…On Time…Clean…Fair…Honest.
Swede’s was highly recommended to us by the Fireplace Expert who redid our c. 1910 chimneys. We had not had our two chimneys swept in many years and so I was concerned about the build up and possible safety hazards.
From scheduling to the actual chimney cleaning appointment we could not have been more pleased!!
Terri, handles the scheduling and even went out of her way to advise us to wait a few weeks for the “off-season” so that it would be less expensive. It was almost Summer and we aren’t using them so we took her advice.
Terri’s husband Rick is the Technician and very knowledgeable. He evaluated both chimneys, did a gas leak test and advised us that the chimneys were not in need of a cleaning.
So at the end of the day it cost us $89 to have a knowledgeable professional come out, inspect and reassure us that all was well. Money very well spent in my book!
PLEASE BE CAREFUL. There are unscrupulous Chimney Sweeping services. One was recommended to me by my neighbor. They are affiliated with a local fire shop however, interestingly they don’t use their name.
The “gentleman” told me that our chimneys were not lined (despite having been done by the best in the business and a fact Swede disputed), that they were a fire hazard and that he needed to report them etc.
Complete scare tactic and one which I will be Yelp reviewing on their page. He, of course, offered a solution which “would only cost us $1,000 to fix”. I politely asked him to immediately leave our home…something I have never done before.
Be careful people, had I not been very knowledgeable of construction in general, and our Historic Home in particular, I might have fallen for his lies.
Thanks Rick for you prompt, courteous and quick service. Will use your service again!
Terri and Rick are an awesome team. I had just bought a house and needed to get a chimney cap and just have the thing checked out. Terri, working the front office, was prompt with clear, communicative, and prompt with replies. While Rick, performing the on-site visit, was on time, professional, considerate, thorough, and shared a lot of knowledge about chimneys that i didn’t expect to get, all without being pushy and trying to sell me things that i didn’t need.
These guys were great. I will definitely be calling them for any future service my chimney needs.
Amazing passion for their craft. I called Terri at 4:50 pm on a Friday to inquire about a chimney cleaning (thinking I’d probably just be leaving a voicemail.) She answered, and we talked for about 45 minutes about the chimney systems at my two properties, current regulations in SD County, common points of failure/hazards, and so much more. I was blown away by her enthusiasm for all things chimney-related. Her blog is also a wealth of information. I’m very grateful to have found her – thanks to all the 5-star Yelp reviews. Swede is the real deal!
With me, when it comes to plumbers, electricians, neurosurgeons, or chimney sweeps, I have to go with those that come highly recommended – as was the case with this company. As you can plainly see from the other stellar reviews, Terri and Rick really know how to run their company. From Terri’s professional phone skills (and extreme knowledge of the chimney sweep biz) to Rick’s calm, caring expertise, I felt comfortable from the initial phone call. While I have no idea if the work Rick did was excellent (not being a chimney sweep myself, I have to take his word for it and trust the other reviews), I trust the process and the people. If I need chimney work again, I will not hesitate to call Swede.
I can’t say enough positive things about these guys. They came in and did more than we discussed for less than we discussed. Oh, plus they did an amazing job, in case that type of thing is important to you. I highly recommend them too.
Called Swede Chimney Sweep for repair of chimney cap. Terri was very courteous and knowledgeable of what was needed for my particular chimney. Rick arrived at appointment on time and was also very polite and very efficient in doing the job that needed to be done. Because of many years of neglect of the fireplace, he did also manage to schedule another appointment in just a few days to repair damage that may have been much more costly in the near future. All work areas were well-draped and a lot of care was taken to avoid any dust or debris. Costs of labor and materials were discussed adequately before any work was done. Would definitely use the Swedes again!
Though they were not able to help me due to the chimney situation, Terry was amazing with information and recommendations.
Terrific. From the time, I made the first phone call to the completion of the job, both Terri and Rick were professional, efficient, courteous, and fair. The work was explained to me prior to and at the time of the appt. I would highly recommend this business and I will certainly use them again. It is so wonderful to find providers who are trustworthy and highly competent.
Fantastic, friendly, knowledgeable service. Both Rick and Terri were great to interact with; Rick arrived for the appointment on time, answered all my questions, and offered really good suggestions about how to use our fireplace safely.
They’ve got five stars for a reason, and the appointments are worth waiting for. Highly recommended.
Great communication over email regarding price and installation details. Terri was able to get me an earlier appointment with again great communication.
Rick installed my gas log set I bought from Amazon without issues. He made sure to keep everything clean and tidy. He was willing to answer all questions and gave me safety tips. Gas leak was checked throughout the installation. I highly recommend Swede Chimney Sweep.
Right off the bat, customer service was awesome. I got a very detailed explanation unlike the other 4 places I called. Scheduled the appointment and it was great. Did some repairs and cleaned the chimney. Took about an hour. Rick prepared the area against any dust or messes. He was just as thorough explaining everything and what needed to be done. Went even further explaining things about my specific chimney snd things I should look for in the future. My chimney works way better now and the damper finally works again. Highly recommend on customer service alone. Very professional throughout.
Rick was extremely helpful. He gave us excellent suggestions for caring for our fireplace. Rick was careful to cover our wood floors while he worked.
I would recommend this company. Great customer service. Just moved to the SD
Area. This company was a huge help in directing us in the right direction.
They are trustworthy , and professional.
We used Swede a few months ago to have our chimney inspected. Terri was so pleasant on the phone and got me an appt as early as available, which was about 3 weeks out because it was their busy season. Rick arrived early and was amazing! He was patient in answering all my numerous questions and explained to me all about our chimneys functions. I cannot say enough about this husband and wife team! Such great service!
Friendly and great service!
My great thanks to Rick and Terri for their amazing service.
I called Terri early in December to have our chimney inspected, and she was able to schedule us quickly. While I wasn’t present during Rick’s visit – my father-in-law was – it turns out that the chimney was just fine, but our natural gas insert was completely wrong. He made a thorough inspection of the fireplace, and then told my father-in-law exactly what we should get to replace the existing system.
And for all of this great service, they charged me… wait for it:
ZERO dollars. Not even a service fee for showing up and looking at the system.
And to top it all off? They sent me – yes, they sent ME – a thank you card!
Kudos for a terrific company, Terri and Rick. Thank YOU!
We had the dryer vent and chimney inspected and cleaned. What a difference it has made! The dryer is more efficient and we look forward to saving on the gas & electric bill. The fireplace was so clean that I hesitated starting the first fire. Terri was wonderful in scheduling the dual appointment and coordinating it with my schedule. Rick was right on time, thorough with the inspection and cleaning. Definitely recommend Swede Chimney Sweep. We’ll be looking forward to the yearly reminders to schedule the maintenance. Thank you!
Just got off the phone with Terri. I can’t review the actual inspection/cleaning/etc services, but wow am I impressed with this company already. My wife and I are buying a home and Terri was unable to find me an appointment before my inspection period expired. Not only did she recommend a different company, but strongly urged me to get my chimney inspected with someone else before buying, having my best interests in mind. Terri also spent several minutes explaining to me the design, construction, use and types of issues common in the fireplace’s built in the 60’s.
I’m actually upset I can’t use Swede. Hopefully if an inspection finds any repairs, I can give Terri a call back to give them much deserved business!
I can’t say enough good things about Swede’s service. On time, professional and thorough. He did a full inspection of our 48 year old chimney and fireplace. He cleaned the chimney and repaired a crack in the fireplace. He will return to replace the crown. We are very pleased with the quality of work performed and will use them in the future. I would not hesitate to recommend them to my friends.
Great customer service with honest, straight forward pricing and, from what I can tell, very knowledgeable and experienced work.
There was no attempt to up-sell us and not even a hint that we spend more for services we did not need.
I will definitely use Swede’s Chimney Service again and can highly recommend this family-owned company.
Rick came over to check my fireplace and did a SUPER job! He explained everything to me thoroughly and showed me the testing that he was performing. His expertise and recommendations were invaluable and I appreciated all that he did for my new home. I would strongly recommend Swede Chimney Sweep for your fireplace. Terri was helpful and courteous and followed up before and after my appointment. Top class company!
Rick has cleaned our chimney at least five times and is top of the heap when it comes to professionalism. His wife Terri manages the appointments and each year sends a reminder for your chimney sweeping. If you schedule early, a substantial discount is offered. We use our fireplace heavily and rely on Rick to give us a straight up assessment of its condition. There is no oversell. He gets in, gets out and leaves our home as perfect as he found it with a sparkling clean fireplace and chimney and the knowledge that it is safe to use. He even puts up with our three hyper dogs. I highly recommend this company.
I am writing this review because Terri gave me $100 worth of information over the phone even when it was clear that she couldn’t help me. Looks like I will need a chimney reline which Swede doesn’t do, but they told me that over the phone instead of coming out and charging the approx $89 inspection fee that most companies charge. They gave me a referral of the person in town that typically works on older house chimneys.
Although I didn’t do business with these guys, I could still tell over the phone that Terri is the type of personality that will bend over backwards to help the customer. When the time comes, I will 100% trust these guys with my chimney work.
I have never had a fireplace before, and after moving into this new home nobody I asked could tell me how to use it. My contractor recommended his fireplace guy who told me to get rid of the gas logs and burn wood, he said the gas was disconnected. It didn’t feel like he knew what he was talking about so I called Swede chimney sweep for an inspection.
I loved how Terri was super efficient in scheduling and she really knows her stuff. Rick, her husband (he is the one who did the inspection) was so knowledgeable about the fireplace, he knew how everything worked, checked that the chimney was in a good condition, turned on the gas and presto in 10 mins the fireplace was up and running! Before he left, Rick gave me the do’s and don’ts of using the fireplace, how to keep it safe and working for a long time.
Couldn’t have called in better people. It’s been a year since I’ve been trying to figure out the fireplace, looking very much forward to using it this winter.
Everyone enjoys a cozy fire. And if you want to make certain your fireplace is operating safely before you light that first log of the season, then it’s time to call Swede Chimney Sweep!
Terri and Rick Pocock having been providing chimney cleaning services to us for the past several years and I would never, ever call anyone else. We use our pre-fab fireplace often during the winter months so it needs cleaning and sometimes, a lot of sympathy. Rick is a consummate pro at getting our fireplace in working order. He is kind, informative, and efficient and always leaves behind a sparkling clean fireplace ready for action!
When the rear wall on our fireplace began to collapse, it was Rick who alerted me to the potential danger. Terri stepped in, gave me a referral to a business that replaces fireplace parts, and provided me with a mini education on pre-fab fireplaces.
Thanks to them, I now have a fireplace that is safe to operate.
I cannot say enough great things about this dynamic duo. This is the kind of business model that makes me smile. They provide top level services for extremely reasonable prices and they are an asset to the San Diego business community. There is no reason to ever call anyone else when your fireplace needs help. Remember the name Swede the Chimney Sweep. That’s all you need to know.
We’ve used Swede Chimney Sweep a couple times and they are exactly the kind of vendor you always want to support – responsive, honest, polite, helpful. Making appointments is easy – a friendly person actually answers the phone! The day before your appointment you get a reminder call (nice touch). And the actual service/inspection is carried out in an efficient, transparent fashion.
On the last visit, it’d been several years since our last cleaning and we were confident we’d need another. Rick performed the inspection and told us quickly all was well. He could have easily taken us at our word and just performed a cleaning, netting a quick profit. Instead he was totally honest and pointed out there was little need for a cleaning. You just don’t get that kind of service in 2015. We appreciate Rick and the service he provides.
Love supporting local companies! Rick was professional, courteous and tidy. He checked the our masonry fireplace/chimney and pointed out some cracks that we can seal ourselves. I can’t wait to finally use our fireplace!
Today I spoke via telephone with Terri Pocock at Swede Chimney Sweep and gladly give their company 5 Stars based on professionalism!
Even though we live outside of their service boundary, she spent the time to ask about each fireplace/chimney including all concerns and then provided roughly 10 minutes of detailed information covering everything from an overview of standards, our situation, and what to expect moving forward (lots of technical and specific details which really helped).
Then instead of just saying goodbye, Terri ended the call by providing contact information for a competitor along with an incredible compliment about this other company and their ability to handle our job. My only complaint is that Swede Chimney Sweep doesn’t work in our area of North County San Diego!
Terri and Rick were both wonderful to work with! Terri made it so easy to make an appointment and she answered all my questions and helped me make the space around my fireplace safe and easy for Rick to work in. Rick was great! Very knowledgeable and easy to work with. I have a big, loud dog and she warmed up to him right away! They are concerned about your pets safety and well being, which is nice since the fireplace cleaning could be a bit disturbing for some animals. Rick showed up on time, got to work right away and was finished in just about an hour. He makes sure to leave no dirt behind! I love that they are willing to send me a reminder when it’s time to check the chimney again! Makes my life easier! I’m so happy I found them and I will continue to use them for years to come! Thank you Terri and Rick!
We have used Swede Chimney Sweep for the past 7 years. We are very pleased with their service and fee structure. Terri has been a pleasure to schedule appointments with and treats you with great courtesy. Rick is always punctual, very polite, and professional. He inspects the chimney thoroughly to ensure it is in good condition and does the job quickly. Rick is very conscientious about cleanliness and has always taken care to not leave any trace he was there. The last few years we have had Rick clean our chimney during July or August and he gives us a discount for having it done “off-season.” We highly recommend Swede Chimney Sweep.
We’ve been using them for years and will keep doing so. They remember us each summer, and know what they’re doing. Easy peasy and honest. I always try to support local business and this is one I’m proud to stand behind.
I am writing my first Yelp review because of the outstanding professionalism of Terri at Swede Chimney Sweep.
In the 20+ years since I moved to the west coast from the east coast, I have never interacted with such a top notch professional as Terri. She stands head and shoulders above the rest.
Over the past few months, I have spoken with Terri twice about two matters — fireplace maintenance and dryer vent cleaning.
They don’t make professionals like Terri anymore. She is highly knowledgeable (fact-smart), communicates to one’s natural level of understanding (people-smart), well spoken, warm and friendly. She loves her job and it shows. She was a great help to me in defining my problems and determining my solutions.
Unfortunately, we don’t live in the service area for Swede Chimney Sweep. If we ever move house, I hope it is to Terri’s service area.
Terri and Rick are amazing! I bought an old house with a fireplace that was questionable at best, and needed some advice. Terri was able to help me by phone and email (she even reviewed the photos from my home inspection and was able to tell me that yes, the chimney was lined, and she was even familiar with the person who had done the work). She went above and beyond for me even before I was a customer. Rick was just as great, came out and gave me a very reasonable estimate, a referral for further needs, and helped make sure I had everything I needed. They are clearly very knowledgeable and their customer service is second to none.
We’ve used Swede Chimney Sweep for years and have always had great service. This time I needed the dryer vent cleaning service. Before buying a new dryer, we decided to try them out. Terri quoted me a price and scheduled the appt. immediately. Rick was right on schedule, did his job, cleaned up the mess, and my dryer works great again! Couldn’t ask for better service.
We’ve worked with Swede Chimney Sweep in the past and were happy to work with them again. I received a postcard reminding me that it had been some time since our last chimney inspection. They were offering a deal because of the off season, and I contacted them to schedule. Terri was prompt and friendly in making the appointment, and confirmed the cost for the inspection and the cost for a chimney cleaning. Rick arrived as scheduled, performed a thorough inspection and let us know that there was no need for a cleaning. He recommended a few repairs and suggested we have another inspection in 2 years. It was a great experience, as usual!
We’ve trusted our chimney sweeping to Swede Chimney Sweep since the late 90’s. They recently came to our house to check things out for this season. Terri was wonderful on the phone, making the appointment and quoting me right up front. Rick showed up on time, cleaned up after himself and did a great job. And despite the fact that I hadn’t had service in 3 seasons, Rick was honest and told me I didn’t need a full sweep so it cost me less money. I appreciate that kind of honesty because I would have easily believed that the chimney was due for a cleaning. Also, I have three dogs who have the potential to be annoying and Rick is super dog friendly which I appreciate. Don’t mess around with a dirty chimney, it’s dangerous. And if you like to support an honest, skilled, efficient, no nonsense, local business, call Swede Chimney Sweep. They’re awesome.
I have used Swede Chimney Sweep for over 20 yrs, both Rick and Terri are a pleasure to work with! Rick is very friendly and professional, has always arrived on time and always leaves the living room clean!! He has made repairs for me and told me how to do certain things myself, which saves some money. Their prices are competitive, I highly recommend them to anyone looking for a quality reliable chimney sweep!!!
Great. On-time. Provided exactly what I wanted. Will use again,
Rick was very knowledgeable and helpful. Reasonably priced and told us about other services that are recommended to keep us and our family safe. I trust what he told us and look forward to using Swede Chimney Sweep again.
Terri & Rick sure do make a great team! When I first called into Swede Chimney Sweep, I spoke with Terri who assured me that our story of our wood-burning fireplace woe was not an unfamiliar one. I scheduled an appointment for the near future and unfortunately, was forced to reschedule due to an unforeseen trip out of town. When I called, Terri was understanding and rescheduled me on the spot.
On the rescheduled date, Rick called a few minutes ahead of arrival as requested. He was extremely kind and efficient and left behind a sparkling clean fireplace and a promise of a supplemental report within a week.
The report arrived by mail within three business days. It contained detailed descriptions, color photos and all the necessary information I could need regarding his recommendations to make sure our firebox and chimney are up to snuff.
If your fireplace is looking a bit neglected, I highly recommend giving them a call!
A professional and friendly operation from beginning to end. I had the pleasure to speak with Terri on the phone. She was able to find an opening the following day and Rick arrived precisely on time at 2:00 pm. Punctuality is key because it speaks to the courtesy of respecting my time as well. Unfortunately that type of courtesy is rapidly disappearing. Rick was thorough, clean and extremely knowledgeable. It was an absolute pleasure to meet him and invite him into our home. If you need a knowledgeable inspection followed by a reasonably priced cleaning, this is your chimney sweeper…
After having a very negative experience with another chimney sweep company, I called Swede Chimney and spoke with Terry who was incredibly knowledgeable and offered me solutions to get my chimney properly serviced. I set up an appointment with Rick, who was very friendly when he arrived and displayed the same amount of knowledge as Terry. Due to my poor experience with the previous chimney sweep company, Rick gave me a small discount on their service. These people are professional, courteous, and a delight to do business with. I will contact them anytime I have a problem with my chimney and would recommend them right off the bat to anyone who needs their chimney serviced.
This is the second time I’ve used Swede Sweep. They are professional and trustworthy. When you have these kinds of services, you are paying for someone who knows what they are doing and will perform the services safely and completely. I’d have no hesitation on using Swede Sweep again and I can highly recommend their services. They are very careful to protect the interior of your home while they do their work.
Rick was friendly, knowledgeable and protected my hardwood floors. Fortunately, he said I did not need to have the chimney cleaned! I appreciate his honesty and he also gave us some tips on using chemical logs and where we should position them in our firebox. Terri, his wife, was great on the phone when I called for an appointment and answered several questions that I had. All in all, it was one of the best experiences I’ve had!
We loved working with Rick so much! He was extremely accommodating with us during our home remodel. His work looks incredible and we can’t wait to use our new fireplace during the chilly winter nights. Thanks again Rick.
Swede Chimney Sweep has been cleaning and inspecting my chimney for over 15 years. Rick and Terry are both wonderful from Terry booking the appointment to Rick providing the service. I had to reschedule my appointment twice and Terry accommodated me with understanding and flexibility. Rick is very professional and clean! My house was cleaner after he left than before he arrived. He was also able to work around my recently installed solar panels and he showed me pictures he took of the access he had to the chimney in relation to the panels. Their prices are reasonable and they are great with sending out reminder cards every couple years. I could not recommend Swede Chimney Sweep enough.
We have employed Swede Chimney Sweep for over a decade for our annual chimney cleaning. Rick is a true professional and goes the extra mile to make sure everything in our chimney is clean and in order. Rick is orders of magnitude better than our previous chimney sweeps. Rick’s wife, Terri, is also very professional and is eager to set up our appointments to fit our time line. We are indeed lucky to have found Swede Chimney Sweep.
We have been customers of Swede Chimney Sweep & Dryer Vent Cleaning for over 20 years. Terri and Rick are outstanding professionals and have provided excellent customer service. They are easy to reach via phone or email, and clearly and thoroughly explain their inspection and cleaning processes. They are up-front about their fees, and are honest in not performing and charging for unnecessary cleaning and services. We highly recommend!
What a great experience. Friendly, prompt, and knowledgeable! If you need an inspecton and repair, call them first – you won’t be disappointed.
Swede Chimney Sweep said they would be here at noon and as the noon chime sounded Rick was at the door. Rick noted several bricks that were cracked. He was quick and clean as was the chimney when completed. This is my fourth cleaning with Swede and I will use them again next time.
Couldn’t ask for more or better.
awesome service, saved me money…very happy! HIghly recommend this company.
Very informative and straight forward.
Cleaned chimney and dryer vent. It went smoothly and was quite quick. They checked the roof cover and told me it needed to be replaced which I authorized.
Rick arrived on time and finished the job quickly. He was very professional and told us we do not need sweeping at this time. We really appreciate his honesty. We would use his service in the future.
I was only in town for a few days between business trips, so I emailed them ask if they could work me in when I got back. They answered the email that night – AFTER 8 pm! We set up an appointment for two days later. The owner came right on time, did the work quickly, and made no mess whatsoever. He was great! Made some really good recommendations for improving the chimneys. They are some of the nicest people I’ve ever met in San Diego. Use their service. You will NOT be disappointed!
They came out to give me a second opinion on my chimney. The previous guy told me I needed thousands of dollars to fix my chimney and this guy told me I didn’t need anything done. It went really well and I was pleased.
Absolutely great…….totally professional individuals, 2 appointments were scheduled, one for clean out and one for the repair, very prompt and friendly, both Rick and Terri, answered all my questions, covered and protected all furnishings and flooring. Highly recommend them to everyone……..will be using them again for follow up in 2016.
Rick and Terry are the dynamic duo behind Swede Chimney Sweep! The company was recommended to us from a chimney/fireplace repair business that we hired to repair our 1920’s fireplace when we first bought our home. We have been using them ever since. Terry takes care of scheduling appointments and is very friendly, knowledgable and fantastic about sending out postcard reminders and following it up with a phone call the day before the cleaning. Rick is always punctual, conscientious, and knowledgable about how to keep your fireplace clean and safe and leaves the fireplace and surrounding area clean as a whistle.
Rick and Terri are honest, up front and knowledgeable. No up sell. No hard sell. Rick showed up. Performed the cleaning beautifully and our fireplace is in tiptop shape. I would give 6 stars if yelp would let me. I would highly recommend swede to others.
Terri just blew me away with a major dose of goodwill and good information. I’d contacted Swedesweep because I’d received contradictory info from two other chimney professionals about the work that was or wasn’t needed on the fireplace in my older home.
I thought it would be worth paying for an evaluation visit from Swedesweep just to get an objective opinion before making a major purchasing decision. However, for no charge, Terri told me everything that I needed to know. Her knowledge about fireplaces and her enthusiasm for making sure that people understand what they need to in order to use them safely and maintain them long term was evident.
What a generous and experienced expert! When the time comes for chimney cleaning, I definitely will contact Swedesweep.
Swede Chimney Sweep was punctual, friendly, and knowledgeable. We would highly recommend them and will be calling them back.
Wonderful company and very knowledgeable. I had gas logs in my fireplace w/o having the damper locked open. Terri explained the hazard (and illegality) of this setup. Rick explained the extra touches he implemented on the top mount damper install to keep everything out (bees that we have had in the past, etc.). Very impressed.
We just moved into a home and I was not sure about the state of chimney, but scheduled an appointment with Rick/Terri to get it cleaned.
Rick came and mentioned the chimney did not need cleaning. We are glad that he was earnest about the work and did not charge us for cleaning. I would recommend Rick to anyone who needs help with their Chimney.
Arrived on time; laid down protective blankets over carpet; swept chimney, caulked gas pipe inlet and then “leak tested” the gas valve (did not find any leaks). Rick explained a few things to me about the fireplace. He did a great job and I would definitely use them again since he is a certified chimney sweep.
These guys are friendly and knowledgeable. They show up on time, answer the phone and just come across as good people with great standards!
The lady who answered the phone was one of the most informative people Ive ever spoken with. Not sure if I have to use the company yet, but if I do need to ever use a chimney sweep, they are the company Im going with.
She basically told me that I didn’t need her service yet, and referred me out to another company. No sales pitch no BS. Just straight up knowledge!!
Thanks Terri. Im definitely going to spread the word!
Swede Chimney Sweep is simply the best in the business. We had recently moved into a new place and needed an inspection before using the fireplace. Rick not only did a very thorough inspection, but he educated us about the type of fireplace that we had and how to avoid problems with it. When we made our appointment, Terri also provided us with some very helpful information which will certainly help us in future years. Swede is professional, very pleasant to deal with and their rates are more than reasonable for the high quality service that they provide. If there were 7 stars on Yelp I would give them 8! Thank you Rick & Terri…
We had a gas log installed and Swede were amazing. Terri spoke to me on the telephone and informed me of everything I needed to know to make the right decision about purchasing a gas log and using it correctly. Rick came and did the actual install and was polite, quick and super friendly. This company really know their stuff and do fantastic work. I’d definitely recommend and use them again.
They inspected my chimney and installed a chimney cap to keep the birds out.
It went just fine. They showed up when scheduled and did what needed to be done. I was satisfied with the work.
What a stellar and honest service! This family owned and operated company is the best of the best! Honest, reliable, on time and efficient!
Looking forward to our yearly chimney Sweap service to preserve the safety of our home for years to come!
Thank you Mr. & Mrs. Swede!
We were referred to Swede Sweep by friends who love their customer service. Sure enough, Terri was very helpful and informative in scheduling our appointment. Rick showed up right on time, inspected both of our fireplaces and quickly determined that only one needed sweeping, which he did – thoroughly and efficiently. He smelled gas in the second fireplace, though, tested for a leak, and found and tightened the loose fitting – free of charge. What an excellent company!
WOW! I just called to make an appointment and the lady who answered, Teresa, was super friendly and gave me a ton of tips and advice. That was about a 30 min conversation and she answered all of my questions and more. The best part is that she advised me to look for another service since it’s the busy season and they were fully booked until the following month (1 month waiting). She still assisted me like I was one of her customers already, even knowing I was about to hang up and call someone else that could service my chimney before Christmas. You don’t get that anymore, from anyone! And she was so honest, nice, and informative that I decided to wait for after the Christmas holidays and book my appointment for January. That tells you something! If I’m leaving them a positive review without experiencing their service yet, purely based on a phone call, imagine what kind of a review I leave once they’ll make my chimney working like a charm again! Swede Chimney Sweep & Dryer Vent Cleaning –DON’T CHANGE, EVER! THAT’S AN AMAZING CUSTOMER SUPPORT! Grazie! 🙂
We have used this company for many years and are huge fans! He is meticulous (never even a bit of ash left behind or outside the fireplace) and sometimes even tells us we don’t need to have the chimney cleaned. Prices for repairs seem very reasonable for our 50 yr old house and we feel very safe knowing our fireplace is in very good working order. Good people!
Rick is awesome. They were able to fit us in due to a cancellation.
It was raining today (on and off), but fortunately Rick was still able to do the work. Our chimney was dirty and we have a sloped roof….
In brief, he is a gentleman and as professional as it gets. He carefully draped the floors and our WHITE carpets and cleaned the chimney. When he was done, there was not one drop of water or scuff on the floor or carpets! It’s uncanny…. He gave us the inspection report which includes some cracks in the backwall and side of the firebox. We’re looking forward to having him help us fix that in the near future.
Punctual, nice, professional, fast, clean, great price. Doesn’t get better than this.
Cleaned the flue and the firebox. Checked the gas fire starter for leaks. Checked the damper for proper closure. Cleanup was perfect.
Services provided as described when scheduled with Terri. Very professional, very friendly.
They called to state they were running a few minutes (15) behind schedule which was no problem for me. I usually expect most service people to come late but they actually called to let me know.
Rick inspected my firebox and let me know a few bricks were loose. He instructed us not to have a fire as we might have a serious issue. He gave us the name of someone he has worked with and recommends.
He was extremely neat and clean. When he left there was no trace of ashes anywhere in the house.
Even though Swede was unable to do the extensive repairs we needed done to our fireplace, Terry took the time to go over all of my options with me and give me some good advise. Thats what great customer service looks like.
I called simply to inquire about chimney sweep service and fees (including getting our dryer vents cleaned) and Terry (one of the owners and one of the only female certified chimney sweeps and dryer vent techs in California!) talked to me for nearly 20 minutes. She offered me a wealth of info on how to inspect my current system and save a costly inspection of a fireplace that may be too old to be swept. She discussed details and tips about my current fireplace insert system and interviewed me regarding the safety of my dryer. Five stars for honest, incredibly upfront customer service. Stellar!
Scheduled an appointment and Rick was right on time, if not a couple minutes early. Did a full inspection of chimney and gas. Gave me advice on a firelog starter since I prefer to burn real wood. I was very happy wit the service all the way around – from scheduling (worked around my availability), to the execution of the inspection. I strongly recommend Swede Chimney Sweep!
Rick Pocock, owner of Swede Chimney Sweep and Dryer Vent Cleaning, came to the house and thoroughly cleaned out 27 years of built up lint from the dryer vent system. He also evaluated both of our fireplaces and chimneys and suggested options to repair small issues.
Rick Pocock and Swede Chimney Sweep & Dryer Vent Cleaning are great. Rick spent 90 minutes cleaning out our dryer vent system that exits on the roof. Sure enough, it had 27 years of built up lint (about the size of a volleyball) which is now gone. Rick was professional, personable and went out of his way to tell me what he was doing and why. He also looked at both of our fireplaces and chimneys and suggested minor work (to be done by others). Great value.
Cleaned and inspected both chimney and fireplace. Also replaced gas starter pipe.
Rick was on time and totally professional. The work was done with care for the furniture and carpets. I can’t think of a negative to report. Rick and his wife are extremely knowledgeable and offered helpful suggestions. I will use their service again and highly recommend them for anyone needing their services.
I can’t say enough good things about Swede’s Chimney Sweep. I called them last week to clean out my dryer vent, because the blockage had caused a leak in my neighbor’s ceiling, so Swede came out and investigated it. I had no idea where my vent came out and Swede was there for over an hour trying to figure it out. He was up on the roof and and on his hands and knees looking at the various vents in my building. Turns out he couldn’t do the cleaning, since my dryer vent was abnormally long (read: out of code) and he didn’t have the equipment long enough to reach the end, but he didn’t give up until he figured it out. When I set up the appointment they said they would also do a free fireplace inspection. So after we realized he couldn’t clean the vent he came upstairs and inspected the chimney and told me a few things I didn’t know about when using the gas fireplace. He also gave me recommendations for companies that had equipment long enough to clean the vent, and someone to reroute the vent line if I wanted to change it. I feel like you just do get quality people like this anymore. So if you want an honest serviceman, Swede is your man.
went well…always arrives on time…is pleasant…goes right to work…doesn’t waste time…informative and answers all questions.
Owner is a couple; wife answered the phone and scheduled service. She was incredibly service-oriented, friendly, helpful and offered good safety tips. Assured me we were in good hands, as her husband would be arriving to perform the service. He was prompt, courteous and professional.
We called because we just moved into the house a few months earlier and bought a new washer and dryer. The “check vent” light had been coming on periodically; it has not come on since he was here earlier this week.
Perfect! A+ service. Would highly recommend. Friendly and very informative. Thank you so much!
Great wealth of knowledge and information was provided. I spoke with Terri regarding a issue that I was having with gas logs. Though Swede Chimney was unable to complete the work(not in their scope), Terri went out of her way to not only explain the aspects of the problem but also solutions. Terri recommended 3 colleagues that should be able to assist with my problem.
Great overall experience and customer service!
My husband and i are doing inspections for a home purchase and this 1922 house has a chimney with some issues. We searched around yelp and angie’s list and called Swede Chimney because of the good reviews. There was a home inspection and the inspector said the chimney was unusable and a safety hazard so we needed a second opinion so to speak. So this was a call to schedule an inspection.
I told Terri on the phone about the inspection report and she matter of factly told me that if the issues were what she suspected, Swede Chimney would not be able to do that work as that was out of their scope.
So why the review? Because of what happened next. She then continued to explain that she was going give us the name of a great chimney mason, and explain to us what was going on with our chimney, of course based on the description we gave her. She took time and effort to thoroughly explain things, answered a bunch of questions and provide the reference. She didn’t have to do any of that – especially at 6:30 pm on a Friday night and at no compensation to her.
I’m a COO for a hospitality company and if all my staff were as helpful, patient and professional as her, I’d be thrilled! Great customer service is always a terrific indicator of what the quality of the company is and if we someday need a chimney sweep, Swede Chimney is who we are going to call.
We wanted someone to come out and inspect, sweep, free up a frozen damper lever, and place a rain/cinder cap on the chimney of our 50 year old home.
Swede was most responsive to our call. Terri got all the pertinent information from us in order to better prepare her hubby, Rick’s, work. She knows that business. She explained in detail our situation, possible out come, and solutions. She had several options with which to quote fees, but of course they would be contingent upon Rick’s evaluation and what services he had to perform.
I returned home from work to the great news that not only was Rick able to free up the damper, but that our fireplace and chimney were in good shape for their age considering the lack of a cap on the chimney to protect against water infiltration. He also had a lot of information and tips which he imparted to my hubby.
Best of all, I couldn’t tell from the fireplace and hearth being so well cleaned up, that anything had been done !
The fee for freeing the damper, sweeping the chimney and cost of cap and placement came in under our guesstimate of $500.00.
Swede is our fireplace, chimney service for life, and we will cheerfully recommend them to family and friends.
The experience couldn’t have been pleasanter. Rick showed up as scheduled and inspected the chimney. He then pointed out some cracks that needed fixing. We have some wood facing on our fireplace and Rick pointed out that this was a fire hazard since the wood was too close to the fireplace opening. The chimney didn’t need sweeping since we only have fires a few times a year.
Since the job would take over two hours, we scheduled a time a week later to do the work. He fixed the cracks and painted the interior of the fireplace black. He installed the smoke guard and the gas fireplace log lighter, something we had talked about getting for some time. Everything was done quickly and properly and looks wonderful.
A thorough inspection of the chimney and fireplace was performed. All deficiencies were pointed out and references to contractors were given. Overall a great inspection.
The service was wonderful, from the initial phone interaction to set appointment, that included helpful safety hints as well as immediate response, to the totally professional inspection. Rick explained that the chimney didn’t need cleaning, checked the gas line, repositioned the logs, and installed a chimney cap. Wonderful experience.
Rick was punctual, courteous and respectful of my home. He explained the inspection process, then told me what needed to be done. Prior to the appointment, his wife took a lot of time to explain to me the pros and cons of gas logs, burning wood and pressed logs. I had no idea there was so much a homeowner should know about the chimney but this knowledge helped me decide which way to go.
All the reviews are true. They are knowledge and on time. Highly recommend.
We got a stainless steel chimney cap and had our gas fireplace changed to a gas log starter. We made the appointment in the middle of a record cold snap so we were not the only ones wanting them to come out. Our appointment was sooner then we expected so we didn’t have to wait long to get what we wanted. The chimney looks so much better with the black cap. Great service too! We have a 3 year old who kept following him around watching.
When he came down from the roof he gave our son a red piece of felt he “found” near the chimney from Santa. It was weeks after Christmas so he was very excited about a part of Santa’s suit being caught on our chimney.
I called Swede Chimney Sweep for a chimney inspection and cleaning based on their Angie’s list rating and service area. I have lived in my 56 year old home for 33 years and expected some repair and cleaning was needed. The scheduler was very helpful with making the appointment. She provided an estimate, extensive education on fireplace maintenance and the risks of house fire from chimney deterioration. She called two days before the appointment for a reminder.
Rick, the owner, arrived on time. He inspected the firebox for cracks and gaps then inspected the chimney crown and cap and flue tile, finding cracks and some deterioration, as expected. He warned the noise would be considerable (it was very tolerable) and proceeded to set up his equipment, using protective cloths on my wood floors. When finished Rick left the area clean, no evidence of ash was found in the area.
Rick recommended the firebox repair for safety, the chimney flue and brick repair is cosmetic and not seen from our covered patio. He also recommended a chimney cap, giving me two choices. His last recommendation was the frequency of cleaning when burning wood (pine/oak) or fireplace logs.
I am satisfied with the service provided and the cost.
Rick and Terri are great and I highly recommend them!!
My wife and I just bought a new house and there were a bunch of things in the inspection report that needed to be addressed with the fireplace. I found Swede Chimney Sweep on yelp and figured I give them an email to get some quotes. This was right around the Christmas holiday and I was pleased to receive and almost immediate response. I sent over the inspection report and Terri got me on the schedule.
Well – this part is completely my bad, but they were super nice about it. When I scheduled the appointment, Terri reminded me not to use the fireplace 24 hour before they came out. They called me 2 days before to remind me…and of course, a couple of glasses of wine later, the wife and I forgot and lit a fire anyway. Rick arrived and I confessed what we had done. He was totally cool about it and said, let’s just tackle what we can and then we’ll come back out later. As such, he got my gas starter working and installed a chimney cap. We’re on the books to do the sweeping and some other repairs that are needed with our 50 year old chimney.
Long story short – they are great to work with and we’ll use them again!
Don’t forget to skip the fire beforehand!!! OOPS!!
Swede Chimney cleaned an extremely neglected chimney and replaced the chimney cap for me. I have owned my house for two years. Recently the smoked started backing into the house, turned out the over 30 year old chimney had probably never been cleaned.
Friendly, informative, clean and fast service! No pushy sales, but very good information on condition of chimneys. Highly recommend.
Terri and Rick are a terrific husband and wife team. Terri is the coordinator and Rick does the on-site work. Both are extremely professional, punctual and thorough. They have kept their company to just the two of them so they can control customer satisfaction.
When we called to make an appointment, Terri answered right away and was very nice to deal with. The only available appointment was over a month out, and we took it. However, Terri called us a couple weeks later to say they had a cancellation later that week, so we jumped on it.
Rick came out and did a terrific job cleaning and inspecting our chimney. He said we should get a chimney cap to keep out critters, so we had him install one right then. He also recommended repairing the masonry on the back wall of the fireplace (which we already knew we needed). We’ve scheduled that repair for February with Terri and look forward to Rick’s return!
I highly recommend this small company to anyone.
We bought a house that has a fireplace, but the previous owners didn’t have any information about the condition of it. At the very least we knew it was dirty. We called Swede and they scheduled us for an appointment about six weeks in the future, due to the high volume of work they have during the cooler months of the year. I was delighted when they said they would put us on a call-back list in case they had a cancellation sooner. Sure enough, only a couple of weeks later, we got a call that they had a cancellation and could come over the next day.
When Rick came over, he inspected the fireplace and explained that it was quite dirty and should be cleaned. He also pointed out a couple of places inside the fireplace that concerned him a little bit, structurally. He suggested that we contact a chimney mason to take a look at it, as it was beyond his area of expertise. Rick was polite and courteous and explained what the cleaning process would entail. I was amazed that he was able to clean the chimney while keeping the living room clean. I would recommend Swede to anyone who needs a good chimney sweep!
Rick cleaned the minor buildup in my filreplace, installed a damper stop, repositioned the gas logs, and tested the system. Rick was exactly on time. He was extremely professional and skilled. I was impressed by the fact that he was honest enough to refer me to a specialized plumber to repair my gas leak after he discovered it.I would certainly use him in the future and on a regular basis.
They came on time, and they seemed to be experienced in what they did. Their price was good. They were punctual and responsive.
The team at Swede Chimney Sweep are fantastic. They responded to my online inquiry immediately and we were able to set up an appointment that suited my needs even though this is their busiest time of year. Terri was great about sending a reminder email with clear instructions on what would take place. Rick was on time, super friendly, and did a great job. He was able to do the inspection, explained his findings and the necessary repair work that was needed, swept the chimney all within an hour. And the work was SPOTLESS! Couldn’t believe how clean everything was, not a speck of dirt anywhere. I am definitely going to have Terri and Rick do the necessary repairs and will be having them clean our chimney for years to come. Overall, GREAT company!
From the moment I received a prompt reply, to the professional phone call and in-home inspection, this team was amazing! They even helped me trouble shoot over the phone free of charge. The home inspection of the fireplace include a lot of safety tips and chimney care. In the end, our craftsman home had undergone a full chimney lining and upgrade -before our purchase- so no repairs were needed. The price we were quoted for the home inspection was all we needed to pay. I highly recommend this company!
Excellent service, Rick and his wife were wonderful to work with, very informative and being an Angie’s list customer, was a PLUS.
Rick had a cancellation and his wife was able to change our appointment to an earlier date.
Rick was very neat and clean and repaired a part of our chimney that needed mending.
We asked about our dryer vent, he checked it out and told us how easy it was to clean, since the hose was very short, and it was best just to replace it and gave us other hints at no extra charge. I highly recommend Swede’s Chimney Sweep.
I had an excellent experience with Rick and his wife. When I called to schedule the appointment, his wife was extremely helpful and informative. When Rick came for service, he inspected my three chimneys and was very honest in letting me know they didn’t need sweeping. He installed the gas starters I requested, but didn’t try to take advantage of my lack of knowledge to try to force services I didn’t need. I would highly recommend them again!
Rick inspected and swept the chimney in our condo. I prepared the area, as instructed in the email correspondences prior to the appointment, and he performed the inspection and sweep quickly and efficiently. He was in and out of our home within an hour, as our chimney was in pretty good condition.
Setting up the appointment was easy with quick responses from Terri, and I was given multiple appointment options to choose from. I felt like I was well prepared for the appointment through the information that Terri sent me about the inspection/cleaning process. Rick was very professional, polite, and didn’t mind that my house guest and I enjoyed our coffee and continued our conversation over the loud vacuums that he warned us about.
It has been at least seven years since the chimney was looked at by a professional, and Rick left us with the peace of mind that our fireplace is safe, clean, and functional.
This past summer, my husband and I were in escrow for the purchase of a home with an old, poorly maintained fireplace. The home inspector found some issues with the chimney, and suggested that we have a professional look at it. When I called Swede Chimney Sweep to discuss our situation and inquire about having the chimney inspected, it became clear that the level of repair needed was more than what their services covered. Terri not only took the time to explain my options, but also referred me to someone who could give us a thorough inspection with a repair estimate. In the end, we walked away from the purchase, and I believe that Terri helped us avoid what could have been a bad situation. While we did not employ their services at that time, I feel she gave me helpful information, and earned a very loyal customer in the process.
We decided to purchase the condo where we’ve lived for the past few years, and immediately contacted Swede Chimney Sweep to clean our chimney for the upcoming winter season. Terri and Rick are honest, hardworking people who enjoy what they do, and do it well. I highly recommend them.
Provided chimney inspection services on a rental we were buying. After closing escrow, they swept the chimney. The chimney was in dire need of sweeping, not sure when or if it had ever been done before. Installed and re-started gas logs (had been capped off by previous owner) and all the equipment that goes with that. Cleaned dryer vents and prepared dryer space for the dryer which was due to be installed the following week.
Fantastic experience. I will rave like all the other reviews seem to!
They were very accommodating to our very fluid schedule–we were trying to get the chimney swept in between closing escrow and having the new tenants move in, but the close date was never pinned down until about two days before we closed! They were very good about keeping in touch about the appointment and working around my other contractors, including roofer.
They keep things very neat and offered suggestions to help us make the decision about how to best make use of the fireplace (gas logs, or wood burning?).
Cleaned out the dryer vents and made it ready for the dryer company to install the dryer the next week.
Love, love, love this company and the fine job they do!!
Very pleased with service from start to finish. Provided me with a great deal of information about the process up front, provided me with prompt and high quality service.
My wife scheduled the appointment, and Rick was waiting for me when I arrived. He inspected the fireplace, gas valve, and gas plumbing. Rick checked out the condition of the chimney at the base, and then took a ladder to inspect the condition of the cap.
No further services were required, so the basic inspection fee is all I had to pay. Rick was professional and efficient throughout.
First, I spoke with Terry on the telephone described the problem (damper stuck open) and she gave me options. The quote was approximately $450 to put a new damper at the top of the chimney along with a chimney cap, and take off the old fireplace screen. Rick came out and after some elbow grease was able to get the existing damper working just fine. He also applied fire resistant caulking to some cracks in the back of the fireplace and took off the old fireplace screen.
Because of Rick’s work with the damper, he saved me a few hundred dollars. Nice. Both Terry and Rick were very professional, nice, easy to work with and I felt had my best interests in mind. I’ll definitely use them in the future.
We have a fireplace on the ground floor of our home. I contacted Swede for quote over the phone, plus a description of our fireplace. The representative, Terri, knew immediately how to provide services for our fireplace by the description I gave over the phone. From the information I provided, Terri knew we had a firebox type fireplace, rather than a fireplace with specialized firebricks. Terri also asked about our heating and cooling. Through her advice, by lighting the firebox, with a certain type of fire wood, and size, lighting the fireplace with the heating system on could bring a draft into our home if we did not properly prepare the fireplace. Plus, guarding against closing the fireplace an hour before bedtime could allow smoke from the fireplace to travel upstairs, or produce carbon monoxide. She asked us if we lite the fire, close the fire off at least an hour before going to bed for safety. We took her advice and planning to contact Swede this year to prepare for the winter.
the best job and friendly courteous punctual and cleaned up afterword. Now our dryer works great. The best job and friendly courteous punctual and cleaned up afterword. Now our dryer works great.
What a great experience. Rick was on time and didn’t waste any time getting to work. Everything checked out just fine. Thanks for a great job. We will see you again in a few years
Everything went very well from the first call to the finished job. The employee that came out was very courteous and was certainly a family-man. His wife answered the phone and she was very friendly and professional. During the job, he took the time to make sure nothing got on my carpet and no mess was made. When he was done, you couldn’t even tell he was here! Overall I had an extremely positive experience.|
We recently purchased a condo, and wanted to make sure that the fireplace was OK to use and had no major issues, so we called Swede Chimney Sweep & Dryer Vent Cleaning. Rick showed up on time and went right to work. He inspected our fireplace and chimney and informed us that our chimney cap was a bit bent, and that the damper had some rust issues and was stuck in the open position, but that things were otherwise fine. He showed us a picture of the bent cap and explained that it could cause problems with water leakage and that it may have led to the rusted damper, and that we should talk to our HOA about having this repaired. He also took the time to answer all of our questions about the issues, as well as additional questions regarding what kind of fire logs we should be using in our fireplace, and how many times we could use the fireplace before cleaning is necessary. Rick is friendly, polite, professional, and he seems to know what he’s doing, so we would not hesitate to recommend him for your fireplace/chimney needs.
We had no idea that a dryer vent could cause so much trouble! After moving in to our new home, we discovered that the dryer took forever to dry the clothes. We almost bought a new dryer thinking it was the fault of the machine. Fortunately I also thought …”Maybe it’s the dryer vent that’s clogged up!” It was. Swede removed a huge amount of dryer lint. Along with doing the job, I learned a lot about the proper care of a dryer. This was a great educational experience… that saved us money in the long run. Swede was truly professional. I highly recommend the service!
Rick came by to clean our dryer vent, and also did a free inspection of our fireplaces. He was extremely professional, explained everything he was doing in detail, and when he found a potential problem with one of our fireplaces, referred us to someone who could repair it. The service was excellent, and I would highly recommend the company for both dryer vent cleaning and chimney inspection.
I used the services of Swede Chimney Sweep and Dryer Vent Cleaning yesterday. He inspected our chimneys. He was checking around to see if it needed to get swept. He was excellent. He did a pretty good job. He was a great communicator. He gave me a call reminding me of the appointment and showed up on time. I would recommend him to friends and family members. I will use him again in the future. He was really helpful, nice and professional. And even though i have hardwood floors and it would have been easy to clean up any mess, Rick put down tarps and plastic to protect the floor. Really a nice guy. Kinda wish we had occasion to sweep the chimney more frequently!
First of all, my call was returned in a timely manner. The gal was courteous, efficient and friendly. On the day of my service, the workman showed up on time and went immediately to work. An hour and a half later, the work was done. He explained what he had done and what problems there still were with one of the fireplaces. He then provided me with information as to how to correct them. The workman was very nice, clean and professional. I would definitely use this company again.
I would recommend them very highly. They are very dependable and very nice. I really felt like they provided an excellent service. It’s a two-man company. The guy did an excellent job. He was here for a good amount of time to do the work. I felt very confident about them and they had done it very well. They were very prompt on their arriving. The construction in my neighborhood made it a little difficult to get to the house because the roads were closed. He called me and let me know that he was going to be 10 minutes late. They were very conscientious and good about cleaning up. When the guy was putting in the gas log, he was here on December 13th and was doing the job. When he opened up the gas logs, he discovered that one of the logs was damaged, which he had ordered from another company. He said he would quickly get a replacement for this and made an appointment with me on Saturday to get the job done with a new log. I was very pleased with their professionalism. Other people have looked at it and said that they liked it.
Rick performed a thorough and professional inspection of our (new to us) fireplace and chimney. He was punctual, knowledgeable, and fair priced for what I would consider to be the best job that could have been done. I will certainly call on Swede Chimney Sweep again and again for regular maintenance and cleaning every season. Thanks, Rick!
I used the services of Swede Chimney Sweep and Dryer Vent Cleaning yesterday. He inspected our chimneys. He was checking around to see if it needed to get swept. He was excellent. He did a pretty good job. He was a great communicator. He gave me a call reminding me of the appointment and showed up on time. I would recommend him to friends and family members. I will use him again in the future.
1st off, everyone should know that I’m calling 5 stars “Woohoo! As good as I’ve experienced!”, NOT Yelp’s description of 5 stars as “Woohoo! As good as it gets!”, since I don’t have sufficient experience with this type of service to say it is as good as it gets.
I called Swede Sweep, Terry answered. I described my house to her, and she told me that based on my situation, chimney sweep is not what I need, and she spent several minutes on the phone educating me about other options (by other service providers/companies) that would suit my needs better. She was very helpful and informative, and for that I’m grateful!
He did a beautiful job! There was excellent communication through email because I was out of state. I’m extremely pleased with the service. The prices were reasonable and I will use them again in the future.
They did a very good job. They inspected our chimney and told us that our chimney was not up-to-date and we need to have a company look at it. They gave us a contact and a business card to contact them for them to do the work.
After I ask some questions and showed Rick things I was concerned with, he brought in his equipment and went right to work. He did a thorough job, cleaned the fireplace and swept the chimney. Rick listened to my concerns and answered all my questions. He went above and beyond what I expected. I had a chimney top that had been removed from the chimney before I moved into the house; it was missing some wing nuts. He put the missing nuts on and installed the chimney top without charging me anything extra. Rick told me my fireplace is missing an ash dump plate, he told me where I could purchase one and also told me alternate ways to cover the hole which would be inexpensive. I was also advised on where I could buy firewood and what woods are the best to burn. My chimney’s ash clean-out door is rusted and fallen off so I have been covering the hold with blocks. I removed the blocks to show Rick and ask him about the door. Before leaving, Rick put the blocks back to cover the hole; I didn’t expect that. I was really impressed with all the little things he did that he didn’t have to do. I usually find I have to clean up after someone has been doing work in my house but not with Rick, he didn’t leave any sign of ash or dirt. I was extremely pleased with Swede Chimney Sweep!
Prompt, courteous, professional service.
I called to have my gas log system removed, and return my fireplace to a regular wood burning fireplace again. Terri returned my call that same night. She was extremely knowledgeable about fireplaces. After asking me a few questions, she told me the pros/cons of gas log vs natural log systems to make sure I had enough info to make my decision. I decided to go ahead and revert to natural wood fireplace, so we set up the appt to 1) remove the gas log system; 2) install a gas log lighter pipe to help start the wood logs; 3) inspect my chimney (hadn’t been inspected/swept for years) and clean if needed. Terri gave me a quote, with the appt a few weeks away (this is their busy season). A few days later, she called to say they had a cancellation and if I was available the next day. So Rick came out the next day. He was very professional and courteous, explaining what he was doing. He did clean my chimney. He was meticulous about keeping my carpets covered as he worked. He did an excellent job. He did recommend some masonry repairs and showed me where the cracks were, saying that he could do it at a later time, or I could have someone else come in to do it. My final bill came in a little under the original estimate, because I was able to accommodate an earlier appt than planned.
Rick checked out all 3 fireplaces. The one wood burning fireplace’s chimney needed cleaning. He cleaned it very well and showed what needed to be done and any other tips and tricks. Patiently answered any questions I had. He also checked out the gas fireplaces and did a gas leak test. Overall, very satisfied and would recommend them highly.
These guys are the best! They are honest, hard working small business owners who provide a great product. They take the time to provide information and do the job right. BEST in town for sure!
Today a gentleman whom I believe was the owner came out to fix our dryer…after having a regular handyman look at it earlier, it seems as though the problem was nothing more than a clogged vent but he didn’t do that, apparently there are specialists who do that sort of thing.
Our dryer has one very looong plastic tube that shoots all the air from the dryer straight outside and the tube itself was stuffed full of lint and water…water? WTH?
The dryer started taking longer and longer to dry the clothes and I fell more and more behind on doing laundry until I asked my husband to find someone. We live in East County, off of Harbinson Canyon Road and although we had to take an appt about a week away from when my husband called, the gentleman came promptly as promised and didn’t complain about the distance.
My husband spoke to the wife first who gave him plenty of tips on how to keep our dryer safe and in good working condition. Very chatty and friendly, first star*
The owner than came out and in short order fixed our dryer quickly and efficiently, was very friendly and professional. Second * We paid $149 for a two hr event and now everything works perfectly! Third * (Def cheaper than a new dryer righ? :o)
Since my husband doesn’t really know how to do laundry, I had to do a load when I came home to make sure the dryer was back up to speed and a big old load of towels was dried in about 30 minutes…my dryer was just like NEW!!!
I do not give five stars for anything lightly, I just don’t believe that I’m doing anyone a service but slapping a five star rating on something just because I can but when my husband, the original “Negative Nancy” carries on about how happy he was that he found someone this professional, honest, friendly and on the ball, well it’s a no brainer that they’re gonna get the rave review.
Thank you Swede Chimney Sweep and Dryer Vent Cleaning. I know we were totally pushing our luck with not getting the vent cleaned earlier and I know we’re lucky that a fire didn’t start. The owner suggested getting the vent cleaned once a year and from now on, we will. You guys rocks, thanks for the EXCELLENT CS! LAST 2 **
Rick & Teri are super! I’ve used them in my La Jolla home for years, and I couldn’t ask for better service. They are reasonably priced, arrive when they say they will and do a thorough job. If you want to deal with honest people with great personalities, look no further!
Thank you. Everything came out great! P.S. Our dryer has never worked better either.
I simply called to get my gas fireplace repaired. I spoke with Terry. Unfortunately they don’t fix my type of fireplace but she took the time to talk to me about it and directed me to someone who did. She was so caring and professional… and it was even the end of the (business) day! Thanks Swede Sweep for your time!!
Rick and Terri are consummate professionals. I needed my dryer vent cleaned and Rick did an amazing job–better than anyone else had previously and I’d had the vent “cleaned” several times over many years. It’s obvious to me that Rick is the only one who actually cleaned the vent. My old dryer now works like a new dryer and I’m thrilled.
Wanted to let you know how much we are enjoying our fireplace. We’ve even turned it on during the colder nights in May! Only sorry we waited so long to have it installed, a great addition to our home. Thanks so much.
I would definitely recommend this company. They are both so friendly, knowledgeable, and professional. I was afraid that while the chimney was being swept I was going to have ashes all over my floor but Rick laid drop cloths over my entire living room and left the place cleaner then when he arrived. He did a very thorough job, even going on the roof to make sure there was no more residue.
I called this company to come inspect the safety of the fireplace in our 1920’s craftsman home before we use it. The house is built of old, dry wood so I didn’t want to take any chances using our fireplace. Any leaks in it and our love nest would turn into a death trap. (knocks on wood, no pun intended). The lady who answered my call (the owner) was honest and full of valuable information. She told me how, over the phone, to tell if my chimney was safe. Between talking with her on the phone and her info-packed web site I found out, disappointingly, that our fireplace was definitely unsafe. She told me that she saved me an $80 consultation trip to my house and I believed her. In fact, I really would have paid for her sound advice. Thank you!
Rick was awesome. He gave us some advice on what we could do to rebuild the hot box of the fireplace and advice on new grates. He gave us the name of somebody to do that work. He did quite a bit of stuff so my husband didn’t blink an eye at the price. He came the next day.
The office called me a day before our appointment to confirm, and the technician arrived exactly on time. He was very pleasant, nice, and did a good job. The technician ended up installing a new damper and chimney cap to prevent wind from blowing into my home. His clean up was excellent, and I was satisfied with the work.
Multiple reschedules due to holiday season, cold weather (high demand), rain (weather cancellation), and my travel schedule. But all communications were prompt and professional. Inspection went smooth and luckily my chimney had no problems.
I spoke with Rick’s wife Terri to schedule an appointment, and her friendly, pleasant demeanor immediately made a positive impression. Rick arrived on time and went straight to work. We were pleased with the results. There was not a speck of ash anywhere, and he even vacuumed our dusty fireplace screen! When he was finished, he took the time to explain what he had done and what his inspection found. Although he noted some issues that might present problems in the future, he didn’t pressure us in any way. We look forward to using Rick for our future chimney maintenance.
HONEST PEOPLE!!! We moved in to our new house and wanted to have the chimney cleaned before we started having fires. IT had been so long since the last cleaning that Rick wasn’t able to sweep it…it required another type of service that they don’t provide. So all in all they didn’t clean the chimney but I appreciate they were honest and pointed me in the right direction.
Completely professional. Completely reliable. Completely trustworthy. All about taking care of the customer! Did not pressure me when I called to service my chimney, clearly explained all aspects of the service I was going to get (Thanks, Terry). This is their business and they treat it as such! Highly recommend Swede.
Swede Sweeps was absolutely great! I called them at the beginning of their busy season and wasn’t able to get an appointment for a few weeks. A couple of days later I got a call with an opening due to a cancellation and Rick came and did a great job. The staff are professional and the work was done quickly and cleanly. I highly recommend them and will use them for any house that I property manage and/or live in.
My call was returned within a couple hours. Terri was very helpful and knowledgeable, especially since our house was built in 1926. She told us how to check that our chimney has a modern metal liner before sending a sweep out to clean it (I guess you can’t clean an old chimney unless it has a liner..). He came, swept, did a little caulking and left. It was fast and easy. We will use them again and recommend them.
It went very well. We feel confident that our chimney is in good shape and have the info we need to make a decision about what type of burning we will do going forward. If we decide to install fire logs in the future, we will rehire Terry and Rick to do so.
Prompt, efficient, clean, professional (licensed/ bonded), personable, honest & no-nonsense about what needs to be done… overall very customer-focused. BTW, if you have a fireplace, read thru their website; it’s chock-full of real, useful, no-pressure info. Rick clearly knows his stuff, and cares about what he does!! I highly recommend Swede Sweeps.
Ms. Pocock provided much help and information on the initial phone contact. She scheduled an appointment for Mr. Pocock in the following week. He arrived promptly as scheduled, and made a thorough inspection of the firebox while describing the service limitations of this kind of fireplace. At the end of the inspection he pronounced the fireplace to be fit for service and then proceeded to do a thorough cleaning of both it and the stack above it. He was especially careful to protect the surrounding room area against dislodged dirt and dust, even though I advised him that the room was going to undergo complete renovation shortly. Finally he went to the roof and inspected the top end of the stack, again pronouncing everything in good order. He also provided much useful information about recommended accessories for this kind of fireplace, and about the best kinds of wood to burn. He indicated that we would receive a post card reminder from Swede Sweep for another inspection/cleaning in about two years but probably wouldn’t require service at that time. This was my first experience with a professional, certified chimney sweep and it went very well, even though he did not arrive in the customary top hat!
Phenomenal customer service. They were very thorough with their information and explanations of our chimney. Terri walked me through all of my questions. Thanks again!
Great service. Scheduled the service in advance to take advantage of a special, and they sent a reminder card to make sure we remembered. Arrived on time the day of the service. Provided honest appraisal of our fireplace and chimney, and did an excellent job repairing cracks in the fireplace. Even said that our chimney was clean and did not need a cleaning at this time. These people knew what they were talking about. Would definitely recommend them.
They were on time. They were neat, clean, and very professional. They were reasonably priced too.
I have used them for a number of different chimney repairs. They have great referrals. They are very professional.
It didn’t cost us anything since the person who came out determined that we didn’t need any work on the chimney as it was fine. Everything was very thorough. I would definitely use their services in the future too.
We purchased a 35 year old home that needed a lot of work. They are very knowledgeable and professional. When cleaning the chimney which was filthy, they protected all interior areas. I would highly recommend this company and will use them again.
Amazing job. He was here on time and was very efficient. When I had to reschedule, his wife was friendly, helpful and organized. They know what they are doing!
These folks are great! We had bees trying to move into our chimney and contacted Swede Sweep. They didn’t have availability right away, so they referred us to another chimney sweep instead of trying to get us to wait for them to be available. To me that’s outstanding customer service!
Responsive via phone for initial contact. Showed up on time. Very professional…did the work, did it well and left. Gave an accurate estimate on how long it would take.
The gentleman came to evaluate the chimney. The flue was open and I wanted to have it closed. He evaluated the chimney and recommended sweeping. All of this was explained to me by email prior to his visit, including prices, so there were no surprises. Chimney sweeping was done, and no mess was left behind. I am very happy with this service and most particularly happy with Terri, who corresponded at length with me by email to make sure that everything was clear to me before the work was done.
Neat and thorough inspection of fireplace and chimney. Answered many questions. Noted overhanging trees.
After talking to Terri, she thought it best to use a different company to replace a rusted out termination cap on our pre-fab system. Terri was very knowledgeable and is one of the few certified female chimney sweeps in California. She is extremely pleasant and helpful – I wish we could have used this company.
Swede was very responsive. When they checked our chimney, they told us there was good news and bad. Good news news the chimney didn’t need to be swept. Bad news news news the flue was cracked and they recommended repairing it before using the fireplace again. I really appreciated that they didn’t do work that wasn’t needed!
They installed gas fireplace logs in 5 fireplaces. It was a very positive experience; they did a great job. They were very clean, reasonable in price, and took their time. The installer was very nice and the fireplaces turned out beautifully.
Prior to having a new fireplace mantel and hearth installed in my condo, I decided to have my prefab fireplace/chimney cleaned to avoid have the new installation get dirty. I called and spoke with Terri on Monday and was able to schedule a Wednesday morning appointment. Terri was flexible with my schedule as I may have had to move the appointment to Thursday after work and she held an appointment to accommodate me if necessary. Terri called me as I requested once Rick was on his way on Wednesday morning. He was on time and very professional. He inspected the chimney from inside and then took a look at the chimney cap on the roof of my building. One thing to note is that he cannot do a prefabricated chimney that is three stories tall for insurance reasons, which he explained and is understandable. I did have soot in my chimney and Rick performed the cleaning. It took about an hour and ten minutes from the time he arrived to the time he left. Everything was covered and left clean. No dust in the room either during cleaning. I would definitely use this company again and recommend to my neighbors. Their price for off-season cleaning was less than the winter months. Both Rick and Terri are very knowledgeable and professional.
Very happy with the results. They took great care to ensure the space was clean and no soot was tracked through my home. It was quick and easy. Will definitely use them again.
The appointment was scheduled for May so it would be “out of season,” with a resulting price discount. Rick arrived a few minutes before the appointed time and performed a thorough cleaning of my chimney. The area surrounding the fireplace was left perfectly clean at the end of the service call.
They came out to check on our gas logs to be sure no gas was leaking. They also checked the chimney and cap. He also rearranged the gas logs to make them more efficient and less likely to leak. The lady who answered the phone is very knowledgeable and is a real asset to the company. It was a really fantastic experience even during the initial phone call.
Did an inspection and only patched some cracks. They took a photo and gave a warranty. They came back to resurface the crown. They were thorough and good; no complaints. Very honest. Very careful. When he went into the attic, he was very careful not to ding the walls. He respected my property.
Very pleasant receptionist coordinated visit. Very pleasant and punctual. Gave a thorough verbal report on condition of fireplace and chimney. Confirmed that the chimney had been lined and that some restoration work had been done on the brickwork at the top of the chimney. Did a terrific job and tidied up nicely on completion.
The experience went very well and he was able to give us good advice. Our fireplace’s design is flawed and he was really good at offering suggestions to fix this.
Setting the appointment went smoothly. They showed up on time, did the work (the place was clean when he left) and left. They gave good advice and seemed to care about doing the right thing and doing things right. Great job!
The owner of the company came to my home as scheduled, examined the chimney from the fireplace and from the roof, gave me a verbal evaluation (no cleaning necessary), pointed out a small crack in the fireplace floor, and noted that the gas extension was the type used for a ceramic log fixture, which I do not have. We discussed types of firewood/Duraflame to use, impact on environment and on chimney, and he helped me decide how to proceed. He was very polite, thorough, and helpful. The person on the phone (his wife) was also very helpful when I initially called, and gave me a reminder call the day before the visit. They both made sure I understood the issues with Duraflame logs for safety reasons. I will be sent a reminder card in two years, which is when he estimated the chimney would need actual cleaning. Very satisfied, will definitely stay with this company!
First Rick listened carefully to my problems. He inspected my firewood and then inspected the chimney from the living room opening and the roof. He advised me to get a chimney cap which I did. It went extremely well. Rick was punctual and very pleasant. He answered my questions. He didn’t push chimney cleaning on me since it wasn’t warranted. I will have him back again when necessary.
It was great! They were great to work with from the start! They were polite and honest from the beginning. When I called, they were sure to tell me that it was prime season for chimney sweeps. In the future, I can get a discounted rate in the off season. They came out at exactly the time they said they would. They checked the chimney for a flat rate and put in a gas igniter and a rust-free chimney cap.
This company is a husband-wife team. They are both qualified to do the work. I spoke with Terry and set up an appointment. She was friendly and informative. Rick came out at the agreed upon time and I showed him the cracks. He said they were minor and nothing to worry about. He caulked them and then inspected both fireplaces. He said they did not appear to need cleaning at this time. He was very friendly and answered all of my questions. They will be the ones I call if I have a problem in the future.
Rick arrived on time and was very courteous. He told me what work he was going to do, warned me about the noise, and then proceeded to do the work. He was very careful to prevent a mess. The entire job took 1.5 hours.
Went very well. Very professional. Showed up on time. Was not dirty. Just good simple service and very informative.
We do not light many fires in our fireplace, but we have never had the chimney swept in the 9 years we have lived in our current house. After a recent remodel, the room sometimes smells a little smokey when we use the fireplace. Rick was on time for the appointment and began with an inspection. He could tell that we had recently been burning Duralight logs; he is very thorough! He showed me how the chimney flue takes a bend, and the upper outflow is small. This can impair smoke flow. He made some suggestions like pre-heating the fireplace with newspaper before lighting a wood fire, and burning pine to increase the heat so that smoke goes upwards faster. He also suggested a gas fireplace energy insert, which looks like real wood and generates heat, but not smoke. Of course this would mean no further work for him on the chimney, but it was very professional that he offered many choices to solve our smoke problem. Highly recommended, very honest and extremely professional.
My initial contact with this company was with Terri. She was extremely knowledgeable and spent quite a bit of time on the phone answering questions and explaining fireplace conversions. Rick arrived on time and was professional and courteous. He took the time to explain things and was able to complete the job within an hour. I called other places that never returned calls and other places that were a little cheaper, but I felt comfortable with the friendly service of both Terri andRick.
A++++! We definitely will be calling Swede Sweep again when we’re ready to have the chimney swept thoroughly. Rick could have continued with the entire sweep for $139 (an off-season price), but instead, he was honest and told us that it probably wouldn’t be worth our while to do it right then because of the flue lining cracks. We were grateful for his sharp eye, honesty and educating us about the potential dangers of a cracked flue lining. Both Rick and Terri were pleasant to deal with and very prompt both via email and in-person for the appointment.
I arranged to have Swede Chimney Sweep inspect our gas fireplace unit and chimney before we added a new fireplace surround. Rick was prompt and professional. He said that the chimney did not need cleaning. He recommended for safety reasons that he inspect the top of the chimney (included in price), but warned that his doing so could crack some roof tiles, and I appreciated the warning. He and his wife also gave me other safety tips.
I was impressed with the company. Terri was friendly and informative when I called to ask questions about getting my dryer vent cleaned. Rick was polite, punctual and helpful, willing to answer any of my questions before starting work. After I gave him a quick explanation of the situation, he got right to work. He was very thorough, and even managed to keep the lint to a minimum (dryer lint can really get everywhere!). Before we had Rick service our dryer vent, clothes took hours to dry and really heated up the entire condo; now it’s like having a brand new dryer, and I can run the dryer mid-day and not even notice! Since Rick is a chimney sweep, he used brushes to clean the vent from the dryer all the way to the roof, not just a vacuum or pressurized air, and I wasn’t at all worried about having him on my roof. He is licensed, bonded, insured and certified to clean dryer vents. And he is great!
He did very good, thorough work.
I was trying to get some work done on my chimney but was having difficulty locating a contractor. The receptionist was very helpful and gave me some good information.
Secretary outstanding regarding explaining process, pricing, scheduling, and confirming appointment. Rick was on time, knowledgeable, good prep work and clean-up.
Before the appointment, I was given 2 prices: one to inspect, and another price if, upon inspection, it was determined that a full cleaning was needed. As it turned out, I paid for the inspection and was told that the chimney was clean; no other work was indicated. They were honest in having me only pay for the inspection and not doing unnecessary work!
Rick was very punctual, quiet, knowledgeable and competent. He brought his equipment through my backyard, explained the process, then finished his work. Great job! I liked his work so well that I hold him that I would talk to my daughter about him as she also needs her chimney swept. He brought in 2 business cards, one for me and one for my daughter.
I will never forget this company. They were very friendly and courteous. A very professional company that didn’t overcharge me. I will use this company in the future.
I was impressed with the overall experience that I had with this company. The professionalism and the knowledge was outstanding. I will pass on my experience to all of my friends and family.
A very professional company that I will continue to use on a regular basis. They were thorough in everything that they did. Outstanding overall experience.
The company came out on time and was thorough in everything that was done. They also explained to me how to keep it from getting stuffed up on a regular basis.
Rick found that the chimney did not require cleaning, however upon further inspection from the roof, he observed a broken flue tile that was a potential fire hazard. Rick was able to arrive for the appointment early. He was very professional and took time to explain the issues. He assured me that the flue would be repairable and was able to recommend a masonry service. I would certainly call upon Swede Chimney Sweep in the future.
Excellent service. Was right on time. Did not get any dust or dirt in the house. Very knowledgeable about fireplaces. Would use again.
Fast, efficient, reasonably priced.
I have used owner, Rick Pocock, in the past for cleaning out our home chimney and didn’t hesitate to call on him to sweep our condo chimney and clean the dryer vent. He does an excellent job and is the only licensed dryer vent cleaner south of L.A.
Middle range of price for bids obtained. Came on time. Protected furniture in living room from soot. Friendly staff.
Excellent service. Teaches the customer about chimney care and chimney fire risks. Their service is exceptional. Prompt appointment. Neat and clean work. Not even a spot of chimney soot found on our light carpet.